Facing shrinking budgets and political pressure, many federal agencies are working to operate more efficiently and effectively through increasing use of shared services. This transition has the potential to fundamentally change the way that government does business and meets the needs of the nation.
In the federal government, shared services is when agencies move common administrative or mission operations to one provider that performs those operations for more than one department, agency, or agency unit. The goal is to improve service delivery and reduce fragmentation, overlap, duplication, and overall costs through standardization, economies of scale and continuous business process improvements.
Based on the Shared Services Roundtable’s recommendations, “Building a Shared Services Marketplace” examines a vision for improved service delivery amongst agencies.Download
The Partnership for Public Service and Deloitte identified four organizations who are developing transformative, enterprise-wide approaches to shared service delivery.Download
The Partnership and Deloitte interviewed agency leaders to understand the extent to which agencies are using or moving toward shared services and what key barriers exist.Download
OMB Acting Deputy Director for Management Dave Mader and GSA Administrator Denise Turner Roth led an event at the Partnership for Public Service to announce the creation of the Unified Shared Services Management Organization and the Shared Services Governance Board. These new organizations will be responsible for the strategic direction for shared services across the federal enterprise.
If your agency is considering moving to shared services, read our guides:
Through convening leading minds in shared services from the private and public sectors, conducting in-depth research on the current state of federal shared services and educating decision makers in D.C., the Partnership is working to build the framework for creating a competitive, innovative, and scalable marketplace for shared services. Since January of 2014, our Shared Services Roundtable has brought together industry leaders and federal shared service providers (FSSPs) to develop recommendations that will facilitate the adoption of shared services across the government. The Partnership’s track record as a non-partisan, non-profit dedicated to transforming the way government works allows us to convene a diverse community of stakeholders to drive a common agenda.
We are using this information to educate decisions makers in Congress, the White House, and the Office of Management and Budget about the guidance and incentives that need to be put in place to create a competitive, open and scalable marketplace. Through connecting experts with Congressional committees and the top strategic planners at federal agencies, we are helping to build the vision for enterprise-wide transformation that will help government better deliver on its various missions.
Agencies need to not only ask ‘what is our desired outcome?’ but also ‘how can we constantly improve?’ Sometimes, we default to ‘if it ain’t broke don’t improve it.’ We have to build the capacity to continuously improve.
The chief operating officer, chief financial officer and other top-level officers need to function as an integrated team, not separate functions. Everyone needs to be accountable for the end game. Empowerment, focus, duality of operational efficiency and mission achievement are key components of governance