Empowering front-line staff with trauma-informed care at the Department of Housing and Urban Development Read More
How the Transportation Security Administration delivers equitable customer experience The Partnership for Public Service released an in-depth profile of customer experience and satisfaction with the TSA. The analysis also took a look at how TSA has attempted to improve equitable service delivery to its customers. Read More
How the Federal Emergency Management Agency has worked to provide more equitable disaster relief The Partnership released an in-depth analysis of customers’ experiences with FEMA’s Individual Assistance programs, focusing on the challenges the agency has tried to overcome to improve access and design more equitable disaster relief services for those who need them most. Read More
Taking action to advance equity: A closer look at the president’s executive order on customer experience President Biden’s recent executive order on the federal customer experience is focused on reducing administrative burdens for members of the public. We look at four key ways to reduce administrative burdens addressed in the order and how doing so will help agencies improve service equity. Read More
