How Congress can help build a true ‘government for the people’ Customer satisfaction with federal services recently dropped to an all-time low and trust in government has remained in decline for years. To reverse these trends, Congress must support federal agencies’ capacity to identify and test new approaches that aim to better serve the public by passing the Federal Agency Customer Experience Act, bipartisan legislation that is now pending in Congress. Read More
Why data matters: The case for evidence-based innovation How agencies collect, interpret and share data informs how they make decisions, develop strategies and allocate resources—all of which are central to federal innovation. In the latest post in our innovation series, we explore barriers to effective data collection, tips to help build a data-driven government and how good data can drive innovation. Read More
4 recommendations for building a customer-focused government Efforts to improve the federal customer experience have made significant gains over the past few years, yet the government still lags behind the private sector in customer satisfaction metrics. To narrow this gap, federal agencies need to deliver better services by focusing on the needs and experiences of the people they serve. Read More
Four recommendations to improve the federal customer experience “Government for the People,” a recent report by the Partnership in collaboration with Accenture, offers tips for agency officials to improve the customer experience both during and after the pandemic. Read the four government-wide strategies that agency officials can implement to further improve services. Read More
Three principles for improving the federal customer experience At the Partnership’s annual Customer Experience Summit, a panel of senior government leaders discussed the strategies they use to understand and meet customer needs, both during and after the pandemic. Read More
