Four recommendations to improve the federal customer experience
“Government for the People,” a recent report by the Partnership in collaboration with Accenture, offers tips for agency officials to improve the customer experience both during and after the pandemic. Read the four government-wide strategies that agency officials can implement to further improve services.
Three principles for improving the federal customer experience
At the Partnership’s annual Customer Experience Summit, a panel of senior government leaders discussed the strategies they use to understand and meet customer needs, both during and after the pandemic.
Why internal customer experience helps agencies deliver on their mission
To deliver on mission and operate smoothly, federal agencies require mission-support employees to provide high-quality internal customer experience. The Partnership’s new Mission Support Leadership Program aims to provide these employees with the leadership skills they need to support their colleagues and the government as a whole.
A different way of thinking about the size of government
While the U.S. population has continued to increase, the size of the federal workforce has remained relatively stable over the past few decades. By examining the size of government from this perspective, it becomes clear that government efficiency is critical for agencies to effectively deliver services to the American people.
Developing a leadership mindset: Perspectives from a Preparing to Lead program participant
Read this Q&A with Richard Black, a participant in our Preparing to Lead program, to see how this program has been valuable in developing his leadership skills.