How the Department of Veterans Affairs used technology to deliver better services during the COVID-19 pandemic
During the early stages of the pandemic, traffic to VA call centers drastically increased as veterans sought critical healthcare information. The VA created a new chatbot to reduce call wait times for customers and provide them with more support and up-to-date medical information.
The Sammies effect
Victoria Brahm writes about her experience as the 2019 Service to America Medals Federal Employee of the Year winner.
Thanking veterans all year long
Not only do veterans help protect our country by serving in the military, but they help Americans by serving in the federal government. Even though Veterans Day has passed, we should be thanking veterans for the many ways they serve our country all year long.