We the Partnership

3 takeaways from the team who helped Californians access affordable internet

In 2021, the Federal Communications Commission launched the Emergency Broadband Benefit, a program that provided temporary discounts on internet services to qualifying low-income families in California. Last month, the Partnership hosted an event with three former federal leaders who worked to increase access to the program. The team shared lessons that other public sector leaders can use to improve access to services and develop better program outcomes.

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Breaking down the customer experience at the IRS

Ahead of the tax filing deadline, we looked back at our “Government for the People” report, in which we took a deep dive into how customers experienced IRS services in 2020 and 2021. In this blog post, we share highlights from our analysis, revealing a mixed bag of ongoing challenges and progress at the agency. 

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