We the Partnership

3 takeaways from the team who helped Californians access affordable internet

In 2021, the Federal Communications Commission launched the Emergency Broadband Benefit, a program that provided temporary discounts on internet services to qualifying low-income families in California. Last month, the Partnership hosted an event with three former federal leaders who worked to increase access to the program. The team shared lessons that other public sector leaders can use to improve access to services and develop better program outcomes.

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Breaking down the customer experience at the IRS

Ahead of the tax filing deadline, we looked back at our “Government for the People” report, in which we took a deep dive into how customers experienced IRS services in 2020 and 2021. In this blog post, we share highlights from our analysis, revealing a mixed bag of ongoing challenges and progress at the agency. 

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A diversity, equity and inclusion checklist for the Biden administration

The federal government should lead in the urgent and necessary work of promoting diversity, equity and inclusion—especially within the federal workforce. The Partnership recommends a series of actions for the Biden-Harris administration to take to improve the government’s record on diversity, equity and inclusion over the next four years.

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How Partnership West embraces diversity, equity and inclusion

Organizations should promote diversity, equity and inclusion, but program managers often struggle to incorporate these principles into their day-to-day work and organizational strategy. Here are three examples that demonstrate how Partnership West has woven diversity, equity and inclusion into its operations, so others can consider how they might emphasize this in their own programs.

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