Taking action to advance equity: A closer look at the president’s executive order on customer experience President Biden’s recent executive order on the federal customer experience is focused on reducing administrative burdens for members of the public. We look at four key ways to reduce administrative burdens addressed in the order and how doing so will help agencies improve service equity. Read More
3 ways President Biden’s executive order on the customer experience encourages interagency collaboration Late last year, President Biden signed an executive order that will enable agencies to develop a more seamless customer experience to help the public access critical services. Here are three ways that this principle is being implemented on the federal level through interagency collaboration. Read More
