Leading change in uncertain times
The current environment demands more effective change management and change leadership. The Public Service Leadership Model’s “Leading Change” competency includes five key skills that help leaders manage the challenges of conducting the day-to-day work during a global pandemic and presidential transition effectively.
Strategic planning during uncertain times
This past February, few strategic plans could have taken into account the challenges we’re facing today. While we can’t predict the future, we can improve the effectiveness of our planning efforts by creating strategic plans based on personal and professional values and investing in an adaptable workforce.
Three principles for improving the federal customer experience
At the Partnership’s annual Customer Experience Summit, a panel of senior government leaders discussed the strategies they use to understand and meet customer needs, both during and after the pandemic.
How to build a results-oriented culture
Federal leaders recognize the importance of moving toward a results-oriented culture, and the Partnership agrees. Our Public Service Leadership Model identifies five key competencies that leaders can develop to continue to achieve results in their workplaces.
Best practices for reorganizing and transforming agencies
Federal leaders have initiated transformation efforts to tackle complex organizational challenges. Some have produced meaningful change, while many have not. To help agency leaders address these challenges, we offer six tips to help drive successful transformations.