Taking action to advance equity: A closer look at the president’s executive order on customer experience
President Biden’s recent executive order on the federal customer experience is focused on reducing administrative burdens for members of the public. We look at four key ways to reduce administrative burdens addressed in the order and how doing so will help agencies improve service equity.
How trust in the U.S. government compares with trust in government around the world
A recent national conducted found that only 40% of people in America trust the federal government to do what’s right. In this blog post, we explore whether the lack of trust in government by a majority of a country’s population is a unique situation for the United States or if similar issues can be found in other countries.
Breaking down the customer experience at the IRS
Ahead of the tax filing deadline, we looked back at our “Government for the People” report, in which we took a deep dive into how customers experienced IRS services in 2020 and 2021. In this blog post, we share highlights from our analysis, revealing a mixed bag of ongoing challenges and progress at the agency.
Do federal civil servants trust the government?
The Partnership, with support from Deloitte, is working to better understand federal workforce trust in government and what agencies and administrations can do to improve it. After conducting surveys, roundtable discussions and interviews with federal employees, we are sharing three key findings about civil servants’ trust in civil service institutions.
Partnership for Public Service research: A year in review
In staying true to our mission of building a better government and a stronger democracy, we highlighted some of our favorite reports from the past year and reflected on the lessons learned and knowledge gained.
Looking back at the toughest presidential transition in history
The 2020-2021 presidential transition was the toughest in modern history. Our new report examines the planning and execution of this difficult transfer of power and provides a series of recommendations to support future peaceful presidential transitions.
Announcing the Partnership’s Research Advisory Council
To ensure that our research is relevant, accessible and effective, the Partnership has brought together a group of experts from the public, private and nonprofit sectors to form a Research Advisory Council.
How the Centers for Disease Control and Prevention overcame COVID-19 data challenges
When the COVID-19 pandemic first hit, the federal government struggled to collect accurate, comprehensive and timely disease data. To overcome this obstacle, a unit within the Centers for Disease Control and Prevention—the Situational Awareness team—worked around the clock to create more effective data collection processes that the CDC leadership and agency partners needed to make informed decisions.
From strategic plans to strategic results: Key tips for federal agencies
In a recent workshop series, federal leaders discussed best practices that agencies could use as they prepare to submit their strategic plans for fiscal years 2022-2026. To implement strategic plans that deliver results, agencies must proactively communicate their plans to staff, integrate the plan into key processes, and regularly track progress on achieving the plan’s goals.
How public-private talent exchanges benefit the federal government
Public-private talent exchanges offer a number of benefits, yet the federal government has yet to realize their full potential. A new report aims to help federal agencies better understand the benefits and challenges of talent exchanges—and more effectively use them.