Livestream: Transforming Customer Experience in Government

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This important summit, hosted by the Partnership for Public Service and Accenture Federal Services, will bring together a panel of federal executives who will discuss their CX experience. This is a unique opportunity to hear insights and strategies you can use to adopt a more customer-centered approach for delivering services to citizens. You will also have an opportunity to hear best practices from USAA, a Fortune 500 company that serves 12.4 million military members and their families around the world.

  • Kimberly Brandt, Principal Deputy Administrator for Operations, Centers for Medicare & Medicaid Services
  • Joe Doyle, Director of the Office of Customer Experience, Department of Agriculture
  • U.S. Representative Barry Loudermilk, (R-Ga.)
  • Brian Schwegler, Vice President, Member Insights, USAA
  • Charles Worthington, Chief Technology Officer, Department of Veterans Affairs
  • Moderator: Eric Keller, Senior Manager, Partnership for Public Service
Thursday, July 12, 9:00 - 10:30 a.m.

Event Program