2022 Customer Experience Summit

Please join the Partnership for Public Service and Accenture Federal Services for our annual customer experience summit set for December 6, 2022.

The event will include a fireside chat with Priority Area Leaders of The President’s Management Agenda, a presentation of findings from the 2022 Government for the People report and a panel discussion with agency customer experience leaders.


Tuesday, December 6, 2022


10:00 a.m. to 11:30 a.m. ET


Zoom Webinar – follow the link below to join



Fireside Chat with The President’s Management Agenda Priority Area Leaders

  • Robin Carnahan, Administrator, General Services Administration
  • Dr. Jewel H. Bronaugh, Deputy Secretary of Agriculture
  • Donald M. Remy, Deputy Secretary of Veterans Affairs

Presentation of Findings from the 2022 Government for the People Report

  • Kathy Conrad, Director, Digital Government, Accenture Federal Services
  • Loren DeJonge Schulman, Vice President, Research, Partnership for Public Service

Customer Experience Agency Panel

  • Abena Apau, Acting Performance, Accountability & Risk Division Director, Farm Production and Conservation Business Center, Department of Agriculture
  • Vashon Citizen, Chief, Digital Services Division, Office of Access and Information Services, U.S. Citizenship and Immigration Services
  • Nathan Sanfilippo, Executive Director, Multi-Channel Technology, Veterans Experience Office, Department of Veterans Affairs


We hope you will join us for this special event. If you have any questions, please contact Emma Shirato Almon at [email protected].