2022 Customer Experience Summit

The Partnership for Public Service and Accenture Federal Services invited federal employees and customer experience enthusiasts for our fourth annual summit on December 6, 2022.

The event included a fireside chat with Priority Area Leaders of The President’s Management Agenda, a presentation of findings from the 2022 Government for the People report and a panel discussion with agency customer experience leaders.


Tuesday, December 6, 2022


10:00 a.m. to 11:30 a.m. ET


Virtual Zoom Webinar


Fireside Chat with The President’s Management Agenda Priority Area Leaders

  • Robin Carnahan, Administrator, General Services Administration
  • Dr. Jewel H. Bronaugh, Deputy Secretary of Agriculture
  • Donald M. Remy, Deputy Secretary of Veterans Affairs

Presentation of Findings from the 2022 Government for the People Report

  • Kathy Conrad, Director, Digital Government, Accenture Federal Services
  • Loren DeJonge Schulman, Vice President, Research, Partnership for Public Service

Customer Experience Agency Panel

  • Abena Apau, Acting Performance, Accountability & Risk Division Director, Farm Production and Conservation Business Center, Department of Agriculture
  • Vashon Citizen, Chief, Digital Services Division, Office of Access and Information Services, U.S. Citizenship and Immigration Services
  • Nathan Sanfilippo, Executive Director, Multi-Channel Technology, Veterans Experience Office, Department of Veterans Affairs

Program Recording