Shared Services

Shared Services

Facing shrinking budgets and political pressure, many federal agencies are working to operate more efficiently and effectively through increasing use of shared services. This transition has the potential to fundamentally change the way that government does business and meets the needs of the nation.

What is shared services?

In the federal government, shared services is when agencies move common administrative or mission operations to one provider that performs those operations for more than one department, agency, or agency unit. The goal is to improve service delivery and reduce fragmentation, overlap, duplication, and overall costs through standardization, economies of scale and continuous business process improvements.

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Shared Services

A Call to Action on Shared Services

By moving to shared services, agencies could delegate non-mission-related tasks to specialty organizations.

Call to Action

Acquisition whitepaper

Human Resources whitepaper

Shared Services

Building a Shared Services Marketplace

Based on the Shared Services Roundtable’s recommendations, “Building a Shared Services Marketplace” examines a vision for improved service delivery amongst agencies.

Shared Services

Helping Government Deliver

The Partnership for Public Service and Deloitte identified four organizations who are developing transformative, enterprise-wide approaches to shared service delivery.

Shared Services

Helping Government Deliver II

The Partnership and Deloitte interviewed agency leaders to understand the extent to which agencies are using or moving toward shared services and what key barriers exist.


Embracing shared services will be critical for the next administration to improve performance, enable key policies and better serve the American people. The Shared Services Roundtable has identified key priorities for the next administration to take to advance shared services.

Transforming the Delivery of Services to the Federal Government

OMB Acting Deputy Director for Management Dave Mader and GSA Administrator Denise Turner Roth led an event at the Partnership for Public Service to announce the creation of the Unified Shared Services Management Organization and the Shared Services Governance Board. These new organizations will be responsible for the strategic direction for shared services across the federal enterprise.

Event video and presentation

Shared Services Roundtable

Through convening leading minds in shared services from the private and public sectors, conducting in-depth research on the current state of federal shared services and educating decision makers in D.C., the Partnership is working to build the framework for creating a competitive, innovative, and scalable marketplace for shared services. Since January of 2014, our Shared Services Roundtable has brought together industry leaders and federal shared service providers (FSSPs) to develop recommendations that will facilitate the adoption of shared services across the government. The Partnership’s track record as a non-partisan, non-profit dedicated to transforming the way government works allows us to convene a diverse community of stakeholders to drive a common agenda.

Educating Decision Makers

We are using this information to educate decisions makers in Congress, the White House, and the Office of Management and Budget about the guidance and incentives that need to be put in place to create a competitive, open and scalable marketplace. Through connecting experts with Congressional committees and the top strategic planners at federal agencies, we are helping to build the vision for enterprise-wide transformation that will help government better deliver on its various missions.

Agencies need to not only ask ‘what is our desired outcome?’ but also ‘how can we constantly improve?’ Sometimes, we default to ‘if it ain’t broke don’t improve it.’ We have to build the capacity to continuously improve.

— Dan Tangherlini, Administrator, General Services Administration

The chief operating officer, chief financial officer and other top-level officers need to function as an integrated team, not separate functions. Everyone needs to be accountable for the end game. Empowerment, focus, duality of operational efficiency and mission achievement are key components of governance

— David Mcclure, Associate Administrator, General Services Administration

For more information contact Emily Taylor at