Customer Experience Summit 2018

Transforming Customer Experience in Government


Partnership for Public Service, 1100 New York Ave. NW, Suite 200 East, Washington, DC 20005


Thursday, July 12


8:30-10:30 a.m. ET

Confirmed Speakers
  • Kimberly Brandt, Principal Deputy Administrator for Operations, Centers for Medicare & Medicaid Services
  • Joe Doyle, Director of the Office of Customer Experience, Department of Agriculture
  • U.S. Representative Barry Loudermilk, (R-Ga.)
  • Brian Schwegler, Vice President, Member Insights, USAA
  • Charles Worthington, Chief Technology Officer, Department of Veterans Affairs

8:30 a.m.
Networking Breakfast

9:00 a.m.
Welcome and Opening Remarks
Spotlight Presentation: USAA
Remarks by U.S. Representative Barry Loudermilk
Panel Discussion
Closing Remarks

10:30 a.m.

Department of Homeland Security Employees

Other DHS applicants have recently notified us of DHS firewall-related issue that is preventing form submission. We are currently trying to work with your department to resolve the issue. In the interim, please contact Brittney Vevaina at or (202) 775-2750 for alternative registration options.