Government Reorganization

Solutions to transform how government does business.

Compelled to act by a March executive order on agency reorganization, federal leaders have the opportunity to revamp how government does business.

The directive calls for agencies to embark on efforts that will lead to leaner, more accountable and more efficient government; a workforce more aligned to future needs; and elimination of barriers that hamper frontline employees from serving the public effectively.

Major change inevitably comes with bumps in the road. By seizing the current opening to identify problems and find tenable and long-lasting solutions, agencies can position themselves to be more effective and efficient over the long term.

Our Role and Guidance

The Partnership for Public Service maintains a strong focus on the federal workforce and our government’s management practices. To assist departments and agencies as they navigate through ongoing reorganization efforts, we will convene, prepare and support leaders from across organizations, and share the best approaches for creating a smart and strategic reform process.

Our many years of conducting research, holding forums and releasing reports on issues of importance to federal departments and agencies, will help us serve as a valuable resource and advisor to Office of Management and Budget staff and other administration members as they pursue management improvements. Relying on our access to a vast network of government management experts, we work to ensure administration officials have a greater understanding of how they can collaborate constructively with the career workforce for the best results.

Agencies turn to chief operating officers for guiding management reform

Chief operating officers—typically deputy secretaries, but sometimes other high-level executives at the largest federal departments and agencies—are in the best position to drive management changes in government. They must assist with reshaping the workforce, help their agencies work across government and build on the best efforts from previous administrations. And they need to be held accountable for results.\

Read our latest report on chief operating officers


Budget cuts will compel federal leaders to make tough choices

Leaders will use numerous strategies in response to budget cuts, ranging from reducing or eliminating programs to lowering administrative costs to decreasing the number of agency employees. With in-depth planning, leaders can take on reorganization efforts with focused strategies for deciding what to change or cut to meet the goals of the executive order.


Shared Services has the potential to change how government does business

Federal agencies struggle to find the resources they need to pursue their missions. By sharing services across or within departments, agency leaders can find efficiencies, and devote more resources to their core operations.

Learn more about our shared services work


Agencies that provide a good customer experience can save money and improve compliance

Providing high-quality services is central to the missions of many agencies, and good customer service is linked to increased trust and confidence in government. Improving the customer experience also can help agencies save money, improve compliance and accomplish mission-critical goals more effectively.

See more of our customer experience research

Powering Government Innovation: Federal Leaders Driving What’s Next

Federal agencies are undergoing a transformation as they respond to the White House executive order on reorganizing the executive branch. These reorganization efforts present unique challenges and opportunities for government leaders. That’s why the Partnership for Public Service and Booz Allen Hamilton are partnering on this initiative. Focus areas include driving innovation, transforming organizations, building a workforce of the future and improving acquisition.

Transformation

Federal leaders are constantly rethinking and restructuring federal agencies to find efficiencies and increase effectiveness. President Trump’s executive order to reorganize the executive branch offers leaders the opportunity to make sweeping changes across the federal landscape.

Not all agency transformations will have the same goals. Some may involve changes in mission, service delivery, workforce optimization, technology or the use of analytics or automation. Yet in each situation, leaders must keep their eye on the larger objective of making their agencies more effective while navigating the complexities of finite resources and the interests of internal and external stakeholders.


The Partnership for Public Service and Booz Allen Hamilton tapped experts who have led agency transformations and uncovered seven key recommendations to assist senior executives as they drive strategic, organizational and operational changes at their agencies.

Download

The first installment of our video series includes an interview with former IRS Commissioner Charles Rossotti, who discusses lessons he learned while leading the agency’s reorganization in the nineties and how today’s federal leaders can drive toward success.

Watch

In a Facebook Live, The Partnership’s Tina Sung and Booz Allen Hamilton’s Dee Dee Helfenstein discuss how federal leaders can create lasting change as they reimagine how their agencies operate.

Watch

In Government Executive, we examine how agency leaders can seize the opportunity to reorganize government.

Read More

SEVEN STRATEGIES FOR EFFECTIVE GOVERNMENT TRANSFORMATION

 

Workforce

Agency reorganization efforts offer federal leaders the opportunity to drive change and reimagine how their organizations operate. To best serve the American people and accomplish ambitious new goals, it’s crucial that agencies have the right talent in place. One former federal human capital leader said, “Without proper attention to our employees, we will be hard-pressed to weather the turbulence successfully.”

Federal managers must develop innovative ways to fill workforce gaps and find mission-critical expertise by retraining federal workers with outdated skill sets, sharing existing expertise across agency silos, attracting entrepreneurial talent, and bringing diverse talent from across the country into federal service.


In our resource “Preparing for the Federal Workforce of the Future,” we provide a snapshot of what the government looks like now and recommendations on how agencies can prepare for the future.

Download

We also discuss how to build the workforce of the future in our video series. The latest installment features an interview with D.C. Director of Human Resources Ventris Gibson, who discusses lessons she learned as a federal human capital leader and how agencies can strategically use new recruiting tactics.

Watch

In a recent Facebook Live, we discuss how federal agencies can adapt to change and ensure they have mission-critical talent in place. This discussion features the Partnership’s Tina Sung and Booz Allen Hamilton’s Abby Cashman, with Booz Allen’s Ben Marglin moderating.

Watch

In Government Executive, we assert that agencies must change their recruiting strategies to succeed.

Read More


DIVERSITY DECREASES AS GS LEVEL INCREASES

 

Acquisition

The federal government’s reorganization and reform efforts offer leaders an opportunity to transform how agencies do business. Government spends $500 billion each year buying goods and services, including guided missiles, fuel, motor vehicles, office supplies, professional engineering assistance, and research and development. Despite the importance of acquisition, most federal leaders give their contracting offices less than glowing grades.


In our resource, “Transforming Federal Acquisition,” we provide information to help government leaders improve collaboration, innovate and take risks, and build the right team for acquisition success.

Download

In Government Executive, we discuss how agencies need to take more risks in acquisition.

Read More



IMPROVING CROSS-SECTOR COLLABORATION

 

Innovation

Thinking of ways to improve how government works might be easy for federal leaders, but taking steps to actually implement such changes may seem impossible. Yet federal employees across the government are successfully taking these impossible steps to design and implement creative solutions, and to help agencies better fulfill their missions.


In our resource, “How to Conquer Obstacles to Innovation and Drive Change,” we hosted a roundtable discussion with federal executives and interviewed other government leaders to identify some of the challenges to innovation they faced and the solutions they employed to drive transformational change.

Download

In a Facebook Live, The Partnership’s Meroe Park and Booz Allen’s Nyla Beth Gawel discuss how federal leaders can use innovation to drive change as they reimagine how their agencies operate, with Booz Allen’s Ben Marglin moderating.

Watch

In Government Executive, we look at how agencies are finding ways to overcome organizational silos and budgetary constraints to try new tactics.

Read More



WHAT DOES INNOVATION MEAN TO YOU?

REPORTS

Mission Possible: How chief operating officers can make government more effective

June 1, 2017

Publication Type: Research and Publications

Publication Topic: Build Networks of Support,Develop Strong Leaders,Modernize Management Systems

Mission Possible: How chief operating officers can make government more effective

The Trump administration has prioritized improving the management of government. Chief operating officers, the senior officials most accountable for agency results, will have a big job ahead of them in implementing the president’s management changes. Their efforts will make or break the ability of agencies, and the government as a whole, to achieve the administration’s…

Making Smart Cuts: Lessons from the 1990s Budget Front

September 27, 2011

Publication Type: Research and Publications

Publication Topic: Develop Strong Leaders,Modernize Management Systems

Making Smart Cuts: Lessons from the 1990s Budget Front

Budget cuts are here. The cuts that are emerging from the stormy deficit debates that raged in Washington for months in 2011, in an attempt to set the nation back on a path to fiscal health, are sure to affect federal agencies and the people they serve and employ for years to come. Leaders will…

Government for the People: The Road to Customer-Centered Services

February 22, 2016

Publication Type: Research and Publications

Publication Topic: Modernize Management Systems

Government for the People: The Road to Customer-Centered Services

Government can change lives through great customer service. For example, millions of individuals attend college each year thanks to federal financial aid services, and many more rebuild their lives after natural disasters with government assistance. In order to change lives, agencies must put citizen needs at the center of everything they do. But how well…

A Call to Action on Shared Services

December 17, 2015

Publication Type: Research and Publications

Publication Topic: Modernize Management Systems

A Call to Action on Shared Services

Federal agencies remain fiercely committed to their missions and continue to tackle large and complex issues even as budgets shrink. However, in carrying out efforts such as keeping our communities safe, our water clean and our population healthy, agencies often perform work that isn’t part of their core mission.   They have another option. By…

Helping Government Deliver: Transforming Mission and Support Services

February 26, 2014

Publication Type: Research and Publications

Publication Topic: Modernize Management Systems

Helping Government Deliver: Transforming Mission and Support Services

Imagine a government that works to address the nation’s biggest challenges by drawing upon resources across organizations, sharing support and mission-critical functions. A transformation of this magnitude will take leadership, collaboration, partnership and cooperation. It will take a shift in mindset and a new vision. In the report, “Helping Government Deliver: Transforming Mission and Support…

Helping Government Deliver II: The Obstacles and Opportunities Surrounding Shared Services

March 12, 2015

Publication Type: Research and Publications

Publication Topic: Modernize Management Systems

Helping Government Deliver II: The Obstacles and Opportunities Surrounding Shared Services

Changing how government delivers services such as acquisition, financial management, human resources and information technology can improve performance and reduce overlap, duplication and overall costs. However, agencies’ efforts to move administrative functions to a shared services provider have been limited. So, what are the key barriers to implementing shared services strategies and how can the…

Serving Citizens: Strategies for Customer-Centered Government in the Digital Age

September 8, 2014

Publication Type: Research and Publications

Publication Topic: Modernize Management Systems

Serving Citizens: Strategies for Customer-Centered Government in the Digital Age

Providing excellent services to citizens, businesses and other organizations is at the core of most federal agencies’ missions. However, customer satisfaction with the government’s services is low and declining. How can agencies design and deliver digital services to best meet their customers’ needs? How have some leaders overcome the barriers to collaborating across traditional organizational…

Building a Shared Services Marketplace: Recommendations from the Shared Services Roundtable

March 2, 2015

Publication Type: Research and Publications

Publication Topic: Modernize Management Systems

Building a Shared Services Marketplace: Recommendations from the Shared Services Roundtable

How can the federal government develop an innovative, scalable and competitive shared services marketplace? That’s what the Shared Services Roundtable, a community of private and federal stakeholders dedicated to improving the state of shared services in government, examined in the new report, “Building a Shared Services Marketplace.” The Roundtable, which is convened by the Partnership…

SHARED SERVICES RESOURCES

Shared Services Customer Decision-Making Guide

July 27, 2017

Publication Type: Research and Publications

Publication Topic: Modernize Management Systems

One of the most challenging aspects of transitioning to shared services is deciding how to implement it successfully. Our guide will help agencies think through all of the key decisions throughout the process of adopting shared services, including which specific services are best positioned to be shared across the organization.

Getting Ready for Shared Services, First Steps for Federal Agencies: Assessment

July 8, 2015

Publication Type: Research and Publications

Publication Topic: Modernize Management Systems

To effectively achieve their core missions, federal agencies need to have the right people, a clear strategy and vision, and sufficient resources. But as budgets shrink and the scopes of missions expand, federal executives must find every opportunity to improve operational efficiency and reduce costs. By sharing resources and services across common management and mission…

Governance of Shared Services: Best Practices

October 21, 2015

Publication Type: Research and Publications

Publication Topic: Modernize Management Systems

A strong governance framework that ensures accountability, cooperation and strategic direction is the cornerstone of a strong federal shared services marketplace. Such a framework was advocated in “Building a Shared Services Marketplace: Recommendations from the Shared Services Roundtable,” a report released in March 2015.  Shared services operate in a complex environment that requires leadership to…

Shared Services Leadership Maturity Model

August 22, 2016

Publication Type: Research and Publications

Publication Topic: Modernize Management Systems

The Shared Services Roundtable—a public-private consortium convened by the Partnership for Public Service—conducted a series of conversations with public and private shared services leaders to pinpoint the competencies needed to successfully lead and manage shared services provider organizations and identify promising practices to attract and retain top talent. Those conversations informed this guide, which can…