Contact Jordan LaPier Director (202) 495-3320 jlapier@ourpublicservice.org Coronavirus Roundup: Court Wins Lottery to Hear OSHA Rule Case; Agencies’ Top Management Challenges Involve COVID-19 November 20, 2021 The nonprofit Partnership for Public Service released a new report on Tuesday with recommendations to improve the federal government’s customer service as the pandemic has made the need “more acute.”