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Jordan LaPier
Director
(202) 495-3320
jlapier@ourpublicservice.org

Feds Improving on CX Front, but More Progress Needed, Report Says

October 7, 2020

A new report from the Partnership for Public Service and Accenture finds that while the Federal government has made progress over the past year in improving customer experience and addressing customer feedback, the Feds still have a ways to go in meeting customer needs.