Contact Amanda Farnan Press Secretary (774) 571–3639 afarnan@ourpublicservice.org Feds Improving on CX Front, but More Progress Needed, Report Says October 7, 2020 A new report from the Partnership for Public Service and Accenture finds that while the Federal government has made progress over the past year in improving customer experience and addressing customer feedback, the Feds still have a ways to go in meeting customer needs.
