Publications

Biden Orders Agencies to Take Steps to Improve Government Customer Service

December 13, 2021

Publication Type: In the News

Publication Tags: Customer Experience

The nonprofit Partnership for Public Service also praised the order and said it looks forward to working with the Biden administration on these issues. 

Partnership for Public Service applauds executive order on improving federal customer experience and rebuilding trust in government

December 13, 2021

Publication Type: News Release

Publication Topic: Customer experience

Publication Tags: Customer Experience,Executive Order

WASHINGTON – Max Stier, president and CEO of the nonpartisan, nonprofit Partnership for Public Service, released the following statement about the executive order on improving the customer experience in federal services and rebuilding trust in the government that President Joe Biden plans to sign this afternoon. “To restore faith in our government while trust is at historic lows,...

Government For the People: Designing for Equitable and Trusted Customer Experiences

November 16, 2021

Publication Type: Research and Publications

Publication Topic: Customer experience

Publication Tags: Customer Experience

Tags: Customer Experience

Government For the People: Designing for Equitable and Trusted Customer Experiences

The Partnership for Public Service’s annual report with Accenture Federal Services offers a comprehensive look at how customers experience some of the government’s key services. Explore this year’s customer experience profiles for insights into how government can better serve the diverse needs of our country.

Leading with Experience: A Framework for Customer-Focused Leadership in Government

September 21, 2021

Publication Type: Research and Publications

Publication Topic: Customer experience,Federal workforce

Publication Tags: Customer Experience

Tags: Leadership,research reports

Leading with Experience: A Framework for Customer-Focused Leadership in Government

The Partnership for Public Service and Maximus Federal address how individual leaders can improve the federal customer experience and recommends government-wide actions agencies can take to create a culture of customer-focused leadership.