Publications

Report
November 21, 2022
For this report, we interviewed X number of customer experience leaders, as well as those who design and implement services at federal agencies. We also had conversations with customer experience experts from national research institutes and universities. Additionally, our work was informed by input from our quarterly customer experience roundtables and by leading commercial practices.
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Report
October 7, 2019
In collaboration with Accenture Federal Services, we released “Government for the People: Profiles on the Customer Experience” — a first-...
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Report
October 6, 2020
In collaboration with Accenture Federal Services, the Partnership publishes an annual “Government for the People” report which offered da...
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Report
February 22, 2016
Government can change lives through great customer service. For example, millions of individuals attend college each year thanks to feder...
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