RELATED August 29, 2024 Focus on the Front Line or Fall Behind: A Fresh Look at Federal Employee Engagement August 22, 2024 Carrying the Baton: Recommendations for Presidential Transition Teams on Planning for Ongoing Major Investments August 14, 2024 The Partnership for Public Service’s Vision for a Better Government Back to Reports Serving Citizens Case Study September 8, 2017 This case study was published in a September 2014 report by the Partnership for Public Service and Accenture Federal Services about customer-centered government in the digital age. The results cited below are from 2013, and FEMA has continued to improve data integration and expand resources available through DisasterAssistance.gov. During the first week of September 2017, the site received nearly 3 million visits as citizens worked to recover from Hurricane Harvey and prepare for Hurricane Irma. Download (88k)
