RELATED June 23, 2025 Mad Money: The public believes the Trump administration’s cuts to the federal government will harm the U.S. economy and make the country less safe June 23, 2025 Public Service Leadership Model Pocket Guide June 06, 2025 Partnership for Public Service’s public comments on OPM’s “Improving Performance, Accountability and Responsiveness in the Civil Service” (Schedule P/C) proposed rule Back to Reports Serving Citizens Case Study September 8, 2017 This case study was published in a September 2014 report by the Partnership for Public Service and Accenture Federal Services about customer-centered government in the digital age. The results cited below are from 2013, and FEMA has continued to improve data integration and expand resources available through DisasterAssistance.gov. During the first week of September 2017, the site received nearly 3 million visits as citizens worked to recover from Hurricane Harvey and prepare for Hurricane Irma. Download (88k)
