The Social Security Administration (SSA) continues to conduct the Retirement Wave Analysis, which is the cornerstone of its human capital planning efforts. SSA’s greatest success is its ability to constantly monitor our workforce needs and adapt strategies accordingly. One of SSA’s biggest concerns is that retirement losses will occur at the same time that our workloads begin growing with the aging of the baby-boom generation. In order to meet these growing workloads, SSA needs to ensure that it has employees with the knowledge and training needed to serve the public.