RELATED February 22, 2024 Layered Leadership: Examining How Political Appointments Stack Up at Federal Agencies January 17, 2024 Max Stier's statement for the House Committee on Oversight and Accountability hearing "Toward an AI-Ready Workforce" January 12, 2024 Max Stier's public comments on OPM's "Recruitment and Relocation Incentive Waivers" proposed rule Back to Reports The Most Important Customer: Improving the Citizen Experience with Government March 22, 2017 Focusing on the customer experience with government services can help the Trump administration accomplish many of its goals, none more important than ensuring that government meets its citizens’ needs. By making the customer experience a top priority, the new administration can simplify and speed up how people get help with their taxes, obtain benefits, make their way through airport security and get the myriad other services government provides. But the benefits of improving the customer experience go well beyond satisfied customers. Learn how in the Partnership for Public Service and Accenture Federal Service’s new issue brief, The Most Important Customer: Improving the Citizen Experience with Government. Download (111k)