RELATED July 03, 2025 Partnership for Public Service’s public comments on OPM’s “Suitability and Fitness” proposed rule June 23, 2025 Mad Money: The public believes the Trump administration’s cuts to the federal government will harm the U.S. economy and make the country less safe June 23, 2025 Public Service Leadership Model Pocket Guide Back to Reports The Most Important Customer: Improving the Citizen Experience with Government March 22, 2017 Focusing on the customer experience with government services can help the Trump administration accomplish many of its goals, none more important than ensuring that government meets its citizens’ needs. By making the customer experience a top priority, the new administration can simplify and speed up how people get help with their taxes, obtain benefits, make their way through airport security and get the myriad other services government provides. But the benefits of improving the customer experience go well beyond satisfied customers. Learn how in the Partnership for Public Service and Accenture Federal Service’s new issue brief, The Most Important Customer: Improving the Citizen Experience with Government. Download (111k)