March 22, 2017Download (111k)
Focusing on the customer experience with government services can help the Trump administration accomplish many of its goals, none more important than ensuring that government meets its citizens' needs. By making the customer experience a top priority, the new administration can simplify and speed up how people get help with their taxes, obtain benefits, make their way through airport security and get the myriad other services government provides. But the benefits of improving the customer experience go well beyond satisfied customers. Learn how in the Partnership for Public Service and Accenture Federal Service's new issue brief, The Most Important Customer: Improving the Citizen Experience with Government.
Type: Research and Publications
Topics: Modernize Management Systems