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2022 Customer Experience Profiles

This new series of profiles examines customers’ experience with five federal services that are among those that have the most direct contact with the public. 

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December 19, 2022

Diane Hill’s statement for the House Select Committee on the Modernization of Congress hearing entitled, “Congressional Modernization: A Roadmap for the Future”

On September 14, 2022, the Partnership’s Diane Hill testified before the House Select Committee on the Modernization of Congress he...

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March 11, 2022

Kristine Simmons’ statement for the House Committee on Homeland Security hearing entitled, “Examining the Senate Confirmation Process and Federal Vacancies”

Hearing Date: Thursday March 3, 2022 at 10:15am Hearing Title: “Examining the Senate Confirmation Process and Federal Vacancies.” Panel...

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December 14, 2021

Michelle Amante’s statement for the House Subcommittee on Government Operations hearing entitled, “The Future of Federal Work”

On December 1, 2021, Partnership Vice President on Federal Workforce Programs, Michelle Amante, testified before the House Subcommittee o...

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July 29, 2021

Max Stier’s statement for the House Committee on Homeland Security hearing entitled, “The Cyber Talent Pipeline: Educating a Workforce to Match Today’s Threat”

On July 29, 2021, Partnership President and CEO, Max Stier testified before the House Committee on Homeland Security hearing entitled, “T...

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July 22, 2021

Max Stier’s statement for the House Committee on Homeland Security, “Securing the Homeland: Reforming DHS to Meet Today’s Threats”

On July 15, 2021, Partnership President and CEO, Max Stier submitted a statement for the record to the House Committee on Homeland Securi...

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May 18, 2021

Max Stier’s statement for the House Committee on Science, Space, and Technology Subcommittee on Investigations and Oversight, “The Need for Universal Broadband: Lessons from the COVID-19 Pandemic”

On May 18, 2021, Partnership President and CEO, Max Stier testified before the House Committee on Science, Space, and Technology Subcommi...

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May 6, 2021

Max Stier’s statement for the House Committee on Veterans Affairs Subcommittee on Oversight and Investigation, “Transforming the VA Workforce: Assessing Progress on Diversity, Equity, and Inclusion Initiatives”

On May 6, 2021, Partnership President and CEO, Max Stier submitted a statement for the record to the House Committee on Veterans Affairs ...

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May 3, 2021

James-Christian Blockwood’s statement for the House Committee on Oversight and Reform, “Improving Government Accountability and Transparency”

On May 3, 2021, Partnership Executive Vice President, James-Christian Blockwood testified before the House Committee on Oversight an...

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April 29, 2021

Amiko Matsumoto’s statement for the House Select Committee on the Modernization of Congress, “Professionalizing & Enriching the Congressional Internship and Fellowship Experience”

On April 29, 2021, Partnership Senior Executive Coach and Facilitator and Former Director of Talent, Amiko Matsumoto testified in front o...

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March 25, 2021

Kristine Simmons’ statement for the House Select Committee on the Modernization of Congress, “Recommendations for the 117th Congress ”

On March 25, 2021, Partnership Vice President for Government Affairs, Kristine Simmons testified before the House Select Commit...

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