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Read, Watch and Listen

Our Government Explained (in 3 Minutes or Less): How the Federal Government Helps as you Travel

Learn about the many ways our government keeps you safe and secure while you travel in the U.S. or go abroad. The most recent video in the Partnership’s “Our Government Explained” series, describes federal agencies’ role in travel safety, and all the information you can find on federal sites to help with trip planning. Also hear from Christopher Ashcraft, with the State Department’s Bureau of Consular Affairs, who shares information about getting passport services.

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Report
March 23, 2022

Trust in Government

Explore the findings from our national survey on public trust in government, with a focus on how people in the U.S. perceive federal agencies and the 2 million civil servants who work across the country. This effort is the first in a series of publications we will publish in the coming months on trust in the federal government.

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Report
December 6, 2022

Designing a Government for the People

For this report, we interviewed dozens of customer experience leaders, as well as those who design and implement services at federal agencies. We also had conversations with customer experience experts from national research institutes and universities. Additionally, our work was informed by input from our quarterly customer experience roundtables and by leading commercial practices.

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Report
October 7, 2019

Government for the People: Profiles on the customer experience

In collaboration with Accenture Federal Services, we released “Government for the People: Profiles on the Customer Experience” — a first-...

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Report
October 6, 2020

Government for the People: Serving the Public in a New World

In collaboration with Accenture Federal Services, the Partnership publishes an annual “Government for the People” report which offered da...

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Report
February 22, 2016

Government for the People: The Road to Customer-Centered Services

Government can change lives through great customer service. For example, millions of individuals attend college each year thanks to feder...

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