2022 Customer Experience Profiles
This new series of profiles examines customers’ experience with five federal services that are among those that have the most direct contact with the public.
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Designing a Government for the People
For this report, we interviewed dozens of customer experience leaders, as well as those who design and implement services at federal agencies. We also had conversations with customer experience experts from national research institutes and universities. Additionally, our work was informed by input from our quarterly customer experience roundtables and by leading commercial practices.
Government for the People: Profiles on the customer experience
In collaboration with Accenture Federal Services, we released “Government for the People: Profiles on the Customer Experience” — a first-...
Government for the People: Serving the Public in a New World
In collaboration with Accenture Federal Services, the Partnership publishes an annual “Government for the People” report which offered da...
Government for the People: The Road to Customer-Centered Services
Government can change lives through great customer service. For example, millions of individuals attend college each year thanks to feder...
