Our Research

Our wide-ranging research on topics related to government effectiveness and impact helps us develop forward-thinking solutions that change the way government works. We have generated hundreds of research reports on government reform issues, and we continue to delve into the most important challenges confronting how our government operates. Our data-driven thought leadership offers sound analysis and actionable recommendations on the current challenges facing the federal workforce and government structures.

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Employee Engagement

Engaged workforces drive productivity

From the private sector to government, employee engagement is directly connected to organizational performance. While budget constraints, hiring and pay freezes, and public mistrust make it challenging for the federal workforce, we’re helping agencies implement strategies to improve employee engagement and better serve the American people.

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Customer Experience

Mission delivery relies on customer service

Everyone in this country is a government customer. Interactions range from passive consumption of public goods such as roads, national defense and disease prevention to active exchanges such as paying taxes and receiving benefits. Improving the customer experience can help agencies save money, improve compliance and accomplish mission-critical goals.

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Government Leaders

Good government requires great leaders

The members of the Senior Executive Service are critical to the stability of our economy, the security of our nation and the effective operation of our government. Senior executives have a hand in developing and implementing nearly all the government’s policies and programs. Good governance depends on these 7,000 leaders doing their jobs well.

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Civil Service Reform

Our civil service system is in crisis

Designed more than 60 years ago, the personnel system governing more than 2 million workers is a relic of a bygone era. The world has changed dramatically, but the civil service system has remained stuck in the past, serving as a barrier rather than an aid to attracting, hiring and retaining highly skilled and educated employees needed to respond to today’s domestic and global challenges.

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Government Reorganization

Solutions to transform how government does business

A March executive order on agency reorganization calls for agencies to embark on efforts that will lead to leaner, more accountable and more efficient government; a workforce more aligned to future needs; and elimination of barriers that hamper frontline employees from serving the public effectively. By seizing the current opening, agencies can position themselves to be more effective and efficient over the long term.

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Performance and Accountability

Government needs a performance culture

To create a more effective and dynamic government, there must be a data-driven performance culture grounded in continuous improvement. We help agencies learn what other federal organizations have done to improve data collection and decision-making and, ultimately, transform their organization’s performance.

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Fed Figures

Fed Figures offers a broad look at the composition of the federal workforce, providing data on its size and demographics as well as government trends on employee hiring and departures.

News, Events, Recent Releases

The Future has Begun: Using Artificial Intelligence to Transform Agencies

AI has become commonplace in the commercial world. It also is starting to change how our government works—from serving vulnerable populations to helping prevent wildlife crime. Our first research brief on this topic details the experiences of four organizations exploring the potential of AI.

The Partnership and IBM Center for The Business of Government

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The Forward-Looking Inspector General

This report examines how IGs can contribute to agencies accomplishing their mission. By focusing as much on impact as they do on process, IGs can play a crucial role in helping government meet the needs of Americans. The new issue brief includes four key strategies IGs can use to move toward a more forward looking role.

The Partnership and Grant Thornton

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A Blueprint for Leading Lasting Technology Reforms in Government

Some government agencies use cutting-edge technology to deliver better services more efficiently at lower costs.But too often, limited funds are directed to maintain old technology systems rather than invest in new ones. This new report outlines concrete steps leaders can take to pursue ambitious—and vital—IT reforms.

The Partnership and Accenture

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How Leaders Can Use the FEVS to Improve the Employee Experience

This guide is intended to help leaders who receive their FEVS and subsequent Best Places to Work data, want to maintain momentum around what’s working well and improve what’s not, but might ask themselves, “Where do I go from here?”

The Partnership and Deloitte

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Mission Possible

How chief operating officers can make government more effective

This report is a blueprint for COOs as they work to make our government more responsive, effective and accountable to the American people.

The Partnership and Booz Allen Hamilton

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The Most Important Customer

Improving the Citizen Experience with Government

Focusing on the customer experience with government services can help the Trump administration accomplish many of its goals, none more important than ensuring that government meets its citizens' needs. By making the customer experience a top priority, the new administration can simplify and speed up how people get the myriad services government provides.

The Partnership and Accenture Federal Service

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How many of the roughly 600 key positions requiring Senate confirmation has the new administration filled? 

Find out

Making Government Work for the American People

A Management Roadmap for the New Administration

Through roundtable dialogues with a range of experts we have developed a management roadmap for the next administration about critical management issues.

The Partnership and IBM

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