Sarah Hughes

Senior Manager

Sarah crafts and manages research projects that aim to understand how government services can keep attuned to the dynamic and diverse needs of the public. Prior to joining the Partnership she co-led a number of Customer Experience projects that highlight ways government can more tightly align services to Veterans’ needs. Her research practice is shaped by ethnography and human centered design. Her favorite public servant is the late Representative John Lewis who imagined and brought into being a more just and democratic society.