Why internal customer experience helps agencies deliver on their mission

By: David Brownstein

To deliver on mission and operate smoothly, federal agencies require mission-support employees to provide high-quality internal customer experience. The Partnership’s new Mission Support Leadership Program aims to provide these employees with the leadership skills they need to support their colleagues and the government as a whole.

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Three tips government leaders can use to communicate effectively

By: Jeff O'Malley

In order to work well with our colleagues, we need to ask ourselves regularly, “How well am I communicating?” Building these three communication skills will help you work with others more effectively.

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The importance of emotional intelligence and communication in a virtual world

By: Hannah Rayhill

Developing emotional intelligence can help you improve your communication skills and create more effective virtual relationships. To develop emotional intelligence, you’ll need to be self-aware and empathetic with an understanding of how to engage others.

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A leadership model for federal leaders during times of crisis

By: Andrew Marshall

One year after releasing the Public Service Leadership Model, it’s clear that these values resonate with federal leaders as they navigate these uncertain times. Take a look at how we’ve put the model in action to help leaders be better equipped to handle crises.

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How a Sammies finalist solved a health crisis mystery tied to vaping

By: Monica Wilder

The Partnership’s Public Service Leadership Model identifies “leading change” as one of its competencies. Dr. Peter Briss and a Centers for Disease Control and Prevention team exemplified this competency when they identified how vaping was causing life-threatening lung injuries.

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Five things every leader should do in a crisis: Advice from former Campbell CEO Doug Conant

At a virtual town hall, Partnership Board Member Doug Conant shared five points that leaders should consider when addressing the COVID-19 pandemic and future crises.

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Are you an agitated leader? Here are four tips to help you stay “CALM.”

By: Virginia Hill

Agitated or anxious leaders can have a negative impact on their teams, even while working remotely. During these challenging times, leaders can use these tips to become the calming presence their employees need.

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Public Service Leadership Model: Quick links resource guide

By: David Brownstein

Becoming a stronger leader can seem like a daunting task. While it takes hard work and dedication, it’s helpful to break down that ultimate goal into small, daily tasks. Learn how to use our Public Service Leadership Model and this list of resources to make becoming a better leader more manageable.

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