Aging baby boomers have created explosive workload growth for the Social Security Administration (SSA). SSA will take on responsibility for providing education and assistance services to 41 million Americans as they enroll in the the new Medicare drug prescription plan over the next year.

Meeting these demands would be a major challenge for any organization, but particularly difficult for one confronting the employee “retirement wave” that SSA faces. To meet the challenge, SSA is aggressively implementing an integrated recruitment strategy that has enabled it to hire over 9,000 persons over the last three years while also boosting workforce