Profiles in Public Service

“Profiles in Public Service” tells stories about unsung public servants who drive government’s most important accomplishments. Our guests include both federal employees and those who directly benefit from their leadership and innovation to demonstrate what federal services and support can mean for local communities. In an age when people continue to hold negative views about government—but also rely on it to solve big problems and crises—the stories we share promise to rebuild faith in the public institution most critical to our democracy. 
December 1, 2023

A New Mental Health Lifeline for America 

In 2022, James Wright and Tiffany Russell helped initiate a groundbreaking three-digit voice and text hotline, the 988 Lifeline, that enables individuals in crisis to access trained counselors 24/7 via calls, texts or online chats. In this episode, they are joined by Jennifer Battle, the vice president of community access and engagement at the Harris…

November 17, 2023

Modernizing the Asylum Process Experience 

Michael Boyce is a leading innovator at the U.S. Citizenship and Immigration Services, heading up a team that spearheads groundbreaking technological advancements related to asylum filing and overseas refugee cases. In this episode, he is joined by Arianna Miller and Kimberly Odom, two asylum officers working for USCIS who discuss their core responsibilities, the new…

July 28, 2023

Building Bridges to Better Infrastructure

Since November 2021, public servants have collaborated across state, local and federal government to implement the Infrastructure Investment and Jobs Act—a once-in-a-generation investment of $1.2 trillion to repair, renew and reinvigorate the country’s aging infrastructure. Asma Mirza joins “Profiles in Public Service” as a deputy for implementation management at the White House, where she supports…

July 14, 2023

Increasing Accessibility and Inclusion One Library at a Time 

Jason Broughton and Dominick Spinelli are “living a librarian’s dream” at the Library of Congress’ National Library Service for the Blind and Print Disabled. Broughton is the director of the NLS after a long career in librarianship, education and workforce development. Spinelli serves as the head of the NLS’ Collection Development Section, where he leads…


Transition Lab

Transition Lab is a behind-the-scenes look at presidential transitions. Join host David Marchick for candid discussions with former presidential chiefs of staff, transition team leads and other presidential transition experts.
January 29, 2021

Yamiche Alcindor and David Marchick on a Transition Like No Other

On the final episode of Transition Lab, David Marchick is joined by guest host Yamiche Alcindor, the White House correspondent for the PBS NewsHour and a political contributor for NBC News and MSNBC. As one of America’s leading journalists, Alcindor covered a transition like no other, one marked by a global pandemic and an economic…

January 17, 2021

Chris Liddell on Trump’s Transition Out Of Office

Chris Liddell is the Trump administration’s leading transition expert. A deputy chief of staff, he previously served as executive director of the Romney transition team and helped author The Romney Readiness Project, a comprehensive presidential transition guide. In this episode of Transition Lab, Liddell joins host David Marchick to discuss the good, the bad and…

January 10, 2021

Yohannes Abraham on Leading the Biden Transition

This week’s episode of Transition Lab features Yohannes Abraham, executive director of the Biden-Harris transition. He previously worked on Barack Obama’s 2008 presidential campaign and held several positions in the Obama White House, including senior advisor to the National Economic Council and deputy assistant to the president for the Office of Public Engagement and International…

January 3, 2021

Phil Schiliro and Candi Wolff on the Senate’s Role in a Presidential Transition

This week’s episode of Transition Lab focuses on the Senate confirmation process with Phil Schiliro and Candi Wolff. Wolff, the head of global government affairs at Citi, served as the Assistant to the President for Legislative Affairs under President George W. Bush. She was the first woman to hold that position. Schiliro worked on Capitol…