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2022 Customer Experience Profiles

This new series of profiles examines customers’ experience with five federal services that are among those that have the most direct contact with the public. 

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Blog
January 23, 2023

How federal agencies embrace flexibility and bring visibility to the cloud

This blog draws from an Oct. 13 webinar, the third in a series hosted by the Partnership for Public Service and the IBM Center for The Business of Government, that featured two federal IT leaders: Andrea Norris, then chief information officer of the National Institutes of Health and Brock Webb from the Office of the…

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Podcast
January 20, 2023

Rep. Andy Kim on Strengthening Democracy Through Service

“Profiles in Public Service” is honored to have Rep. Andy Kim from New Jersey’s 3rd District join us as the final guest of our second season. Congressman Kim is committed to empowering a greater belief in service, democracy, and a more mission-driven government. In 2018, Kim chose to apply his unique combination of experiences working…

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Blog
January 18, 2023

Now hiring! Why top tech talent should consider careers in public service

Continuing a nationwide spate of layoffs at major tech giants such as Meta, Salesforce and Microsoft, Amazon recently announced plans to remove 18,000 jobs from its payroll—the largest reduction of any tech company during the current downturn. The news caps off a rocky 2022 for the tech sector, which saw upward of 140,000 employees fall…

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Blog
January 17, 2023

The invisible and persistent barriers to federal leadership

While the Biden administration’s executive order brought renewed hope for a more diverse, equitable inclusive and accessible federal workforce, our recent research report, “Race, gender and public service leadership: Major findings from 360 assessment data,” highlights the persistent challenges for women and those with diverse racial and ethnic backgrounds—such as Black and African American; Hispanic,…

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Blog
January 12, 2023

Reflections on public service leadership in the new year

It’s 2023, a new year, and with a new year comes opportunity to reflect, recharge and recommit. I had an opportunity to do just that and recall the recent 2022 Government Changemakers Summit, one of the premier leadership development and policy convenings. Hosted by the Public Service Leadership Institute and the Senior Executives Association, the…

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Report
January 11, 2023

In her own words: Recommendations for building inclusive leadership in the federal government

After analyzing two years of the Partnership for Public Service's 360 Leadership data, along with interviews and a focus group from federal women leaders, we compiled a list of best practices and offer suggestions for how individuals and organizations can support more inclusive leadership. To help make this information actionable, and because a focus of our entire LeadHERship series suggests that an important area of opportunity for improving inclusion and equity exists at the leader level, we conclude each section with some questions for leaders to ask themselves as they work to support their teams, and especially women.

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Podcast
January 6, 2023

Managing the People, Partnerships and Processes in Government

Paloma Adams-Allen, the deputy administrator for management and resources at the U.S. Agency for International Development, is responsible for ensuring that the agency has the technological, financial, and human resources to deliver on its mission—in other words, for advancing the success of USAID’s people, partnerships, and processes. Working in support of Administrator Samantha Power, Adams-Allen…

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Blog
January 3, 2023

Spotlighting Humans of Public Service

Public servants have no shortage of inspiring stories to tell—and Humans of Public Service is on a mission to put them in the spotlight. Founded by Brian Whittaker, a federal executive with more than 10 years of experience in public service, the organization promotes federal employees across the nation on social media. The Partnership for…

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Blog
December 22, 2022

Ring in the holidays with recipes from the ‘Great Partnership Bake-Off’

On Dec. 15, the Partnership for Public Service hosted its annual office holiday party in Washington, D.C. A main highlight of the festivities was the ‘Great Partnership Bake-Off’ competition.   Sixteen participants entered their cookies to be evaluated by five judges. Every entry was rated on a scale of 1-5 in four different categories: presentation, taste,…

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Report
December 19, 2022

Diane Hill’s statement for the House Select Committee on the Modernization of Congress hearing entitled, “Congressional Modernization: A Roadmap for the Future”

On September 14, 2022, the Partnership’s Diane Hill testified before the House Select Committee on the Modernization of Congress he...

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