We the Partnership

Four recommendations to improve the federal customer experience

“Government for the People,” a recent report by the Partnership in collaboration with Accenture, offers tips for agency officials to improve the customer experience both during and after the pandemic. Read the four government-wide strategies that agency officials can implement to further improve services.

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Strategic planning during uncertain times

This past February, few strategic plans could have taken into account the challenges we’re facing today. While we can’t predict the future, we can improve the effectiveness of our planning efforts by creating strategic plans based on personal and professional values and investing in an adaptable workforce.

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How to build a results-oriented culture

Federal leaders recognize the importance of moving toward a results-oriented culture, and the Partnership agrees. Our Public Service Leadership Model identifies five key competencies that leaders can develop to continue to achieve results in their workplaces.

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Why internal customer experience helps agencies deliver on their mission

To deliver on mission and operate smoothly, federal agencies require mission-support employees to provide high-quality internal customer experience. The Partnership’s new Mission Support Leadership Program aims to provide these employees with the leadership skills they need to support their colleagues and the government as a whole.

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Building state-federal partnerships in California during COVID-19

To respond to the COVID-19 pandemic, California has emphasized intergovernmental collaboration with the new California Federal Partners for COVID-19 task force. In just a few months, the group has helped build and strengthen communication and coordination between local, state and federal government leaders in the state.

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Celebrating agencies that top the charts on employee engagement

At the 2019 Best Places to Work in the Federal Government® awards breakfast, we honored the top-ranked and most improved agencies in this year’s rankings. The speakers at this event, including Partnership President and CEO Max Stier and the Office of the Director of National Intelligence Principal Executive Andrew Hallman, emphasized the benefits of employee engagement and why leaders should focus on the employee experience.

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A different way of thinking about the size of government

While the U.S. population has continued to increase, the size of the federal workforce has remained relatively stable over the past few decades. By examining the size of government from this perspective, it becomes clear that government efficiency is critical for agencies to effectively deliver services to the American people.

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