Four recommendations to improve the federal customer experience
“Government for the People,” a recent report by the Partnership in collaboration with Accenture, offers tips for agency officials to improve the customer experience both during and after the pandemic. Read the four government-wide strategies that agency officials can implement to further improve services.
Strategic planning during uncertain times
This past February, few strategic plans could have taken into account the challenges we’re facing today. While we can’t predict the future, we can improve the effectiveness of our planning efforts by creating strategic plans based on personal and professional values and investing in an adaptable workforce.
Three principles for improving the federal customer experience
At the Partnership’s annual Customer Experience Summit, a panel of senior government leaders discussed the strategies they use to understand and meet customer needs, both during and after the pandemic.
How to build a results-oriented culture
Federal leaders recognize the importance of moving toward a results-oriented culture, and the Partnership agrees. Our Public Service Leadership Model identifies five key competencies that leaders can develop to continue to achieve results in their workplaces.
Dr. Anthony Fauci and other exceptional doctors discuss public service
During a virtual panel in advance of the Service to America Medals awards program, Dr. Fauci spoke about federal service and lessons learned from the pandemic with by Dr. Beth Ripley, a radiologist from the Department of Veterans Affairs, and Dr. Francis Collins, director of the National Institutes of Health.
Six recommendations to consider when creating new public-private partnerships
On July 30, the Partnership for Public Service hosted a panel discussion on creating effective public-private partnerships. The three panelists from the federal government offered advice to agency leaders seeking to make new connections outside the public sector.
Why internal customer experience helps agencies deliver on their mission
To deliver on mission and operate smoothly, federal agencies require mission-support employees to provide high-quality internal customer experience. The Partnership’s new Mission Support Leadership Program aims to provide these employees with the leadership skills they need to support their colleagues and the government as a whole.
Building state-federal partnerships in California during COVID-19
To respond to the COVID-19 pandemic, California has emphasized intergovernmental collaboration with the new California Federal Partners for COVID-19 task force. In just a few months, the group has helped build and strengthen communication and coordination between local, state and federal government leaders in the state.
Celebrating agencies that top the charts on employee engagement
At the 2019 Best Places to Work in the Federal Government® awards breakfast, we honored the top-ranked and most improved agencies in this year’s rankings. The speakers at this event, including Partnership President and CEO Max Stier and the Office of the Director of National Intelligence Principal Executive Andrew Hallman, emphasized the benefits of employee engagement and why leaders should focus on the employee experience.
A different way of thinking about the size of government
While the U.S. population has continued to increase, the size of the federal workforce has remained relatively stable over the past few decades. By examining the size of government from this perspective, it becomes clear that government efficiency is critical for agencies to effectively deliver services to the American people.