3 ways President Biden’s executive order on the customer experience encourages interagency collaboration Late last year, President Biden signed an executive order that will enable agencies to develop a more seamless customer experience to help the public access critical services. Here are three ways that this principle is being implemented on the federal level through interagency collaboration. Read More
Empower your employees to question your expectations Ideally, employees will solve problems. But too often, they work around them, resulting in more problems, low employee morale and angry customers. Find out why this might be happening on your team and how to respond to it. Read More
