human-centered design Archives • Partnership for Public Service

We the Partnership

Posts tagged 'human-centered design'

How a new Partnership program helped one federal employee improve engagement at her agency

Anita Gonzales-Evans, a program analyst at the Department of the Interior’s Bureau of Trust Funds Administration, recently completed the Partnership’s new Engagement Coordinator Collective and spoke with us about why it was such a valuable experience.

How the Department of Veterans Affairs used technology to deliver better services during the COVID-19 pandemic

During the early stages of the pandemic, traffic to VA call centers drastically increased as veterans sought critical healthcare information. The VA created a new chatbot to reduce call wait times for customers and provide them with more support and up-to-date medical information.