How a new Partnership program helped one federal employee improve engagement at her agency
Anita Gonzales-Evans, a program analyst at the Department of the Interior’s Bureau of Trust Funds Administration, recently completed the Partnership’s new Engagement Coordinator Collective and spoke with us about why it was such a valuable experience.
How the Department of Veterans Affairs delivered better services during the pandemic
During the early stages of the pandemic, traffic to VA call centers drastically increased as veterans sought critical healthcare information. The VA created a new chatbot to reduce call wait times for customers and provide them with more support and up-to-date medical information.