Anita Gonzales-Evans, a program analyst at the Department of the Interior’s Bureau of Trust Funds Administration, recently completed the Partnership’s new Engagement Coordinator Collective and spoke with us about why it was such a valuable experience.
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During the early stages of the pandemic, traffic to VA call centers drastically increased as veterans sought critical healthcare information. The VA created a new chatbot to reduce call wait times for customers and provide them with more support and up-to-date medical information.
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