Customer satisfaction with federal services recently dropped to an all-time low and trust in government has remained in decline for years. To reverse these trends, Congress must support federal agencies’ capacity to identify and test new approaches that aim to better serve the public by passing the Federal Agency Customer Experience Act, bipartisan legislation that is now pending in Congress.
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Many surveys about public opinion of government tend to focus on political leaders in Washington, D.C., and not as much on lesser known components of the federal government. The Partnership’s recent survey on trust in government focused on questions and word choice to highlight important distinctions not always considered in other surveys.
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A recent national conducted found that only 40% of people in America trust the federal government to do what’s right. In this blog post, we explore whether the lack of trust in government by a majority of a country’s population is a unique situation for the United States or if similar issues can be found in other countries.
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The Partnership, with support from Deloitte, is working to better understand federal workforce trust in government and what agencies and administrations can do to improve it. After conducting surveys, roundtable discussions and interviews with federal employees, we are sharing three key findings about civil servants’ trust in civil service institutions.
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Federal human resources have suffered from decades of underinvestment and a lack of attention from senior officials. Our “Transforming Human Resources” report explores why trust is the key ingredient to help agencies overcome these challenges and improve federal HR.
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