Innovator’s Hour: Methods for Modernizing Government Join a four-part series featuring participants from our Modern Government Leaders program. Learn about the methods and processes these senior executives are using to achieve transformational change across the federal government. Panelists will share their personal experiences in driving successful and sustained innovations for their agencies, as well as the fundamental strategies and tactics they identified during eight months of collaboration and ideation in the program. Dates & Registration Part 1: Tuesday, Aug. 27, from 11:30 a.m. to 12:30 p.m. EDT Featuring: Andrea Fletcher, chief digital strategy officer at the Centers for Medicare and Medicaid Services, Department of Health and Human Services Damiana Astudillo, senior director of human and community development at the Millenium Challenge Corporation Harry D. Knight Jr., director of the Office of Performance Excellence at the Office of the Secretary, Department of Commerce Teresa Hunter, chief financial officer at the Internal Revenue Service, Department of the Treasury In this session, you will learn about the practical methods our Modern Government Leaders have used to transform customer service with automation, develop user-centered design service hubs, streamline processes for upgrading legacy technology systems, and recenter customer experience as the key measure of service excellence. Part 2: Wednesday, Aug. 28, from 1:30 to 2:30 p.m. EDT Featuring: Ishmael Alejo, director of refundable credits program management at the Internal Revenue Service, Department of the Treasury Jennifer Porter, deputy administrator at the Agricultural Marketing Service, Department of Agriculture Max Pierce, director of management and administration at the National Nuclear Security Administration, Department of Energy In this session, you will learn about the practical methods our Modern Government Leaders used to unify technical systems for employee support across civilian and military lines, foster openness and urgency to adopt novel technological solutions, and streamline the delivery of emergency financial benefits. Part 3: Tuesday, Sept. 17, from noon to 1 p.m. EDT Featuring: Amanda Kupfner, assistant commissioner and chief strategy integration officer at the Bureau of the Fiscal Service, Department of the Treasury Chad Clifford, executive director for grants policy oversight, effectiveness and training at the Office of the Assistant Secretary for Financial Resources, Department of Health and Human Services Jennifer Funk, deputy chief financial officer at the Department of Transportation In this session, you will learn about the practical methods our Modern Government Leaders used to revamp IT processes, help centralize innovation and break down silos, and draw on best practices for tracking grants more efficiently. Part 4: Wednesday, Sept. 18, from 11:30 a.m. to 12:30 p.m. EDT Featuring: Cara Rose, director of workplace and collaboration services at the National Aeronautics and Space Administration Eric Stein, deputy director of management strategy and solutions at the Office of Management Strategy and Solutions, Department of State Janis Coughlin-Piester, chief financial officer at the Office of Budget, Finance and Award Management, National Science Foundation In this session, you will learn about the practical methods our Modern Government Leaders relied on to enhance customer experience through data analytics, improve the employee experience by bringing team members together, adopt more agile methodologies in setting budget guidelines, and centralize operations to streamline mission support services. Presented by: If you have any questions about this program, contact Cole von Glahn at cvonglahn@ourpublicservice.org.
