The Veterans Benefits Administration provides a wide array of benefits related to education and career training programs. In the past few years, it has been working to streamline these programs, improve its communication with veterans and other stakeholders, and launch campaigns to keep veterans informed about how to access and manage education benefits.
The VBA provides education and disability benefits, pensions and home loans, and getting timely decisions on these benefit claims is important to veterans. In 2019, the agency met its goal of processing education benefit claims in fewer than 28 days. The VA also overhauled its appeals process, reducing the average time it took to review a decision regarding benefits from more than three years to just two to three months.
To improve the experience further, veterans would like more digital, self-service options for receiving and managing education benefits, especially as they look to complete more interactions online during the coronavirus pandemic. Based on feedback from veterans, the VBA is also working on rebranding its education and career counseling program to align better with veterans’ needs.
Data at a Glance
Nearly 2Xs faster: VBA processed education benefit claims nearly 2Xs faster in the first half of 2020 compared to 2018.
The VA greatly reduced its timeline for processing appeals from veterans on benefits decisions.
The VBA supports veterans in multiple ways, including through education and disability benefits, pensions and home loans. And each year, the agency provides education benefits to nearly a million veterans and service members, as well as their families, helping them find the right schools or training programs, pay education expenses and access career counseling.
Veterans and service members, and their families.
Key education and training services (data for fiscal 2019 unless otherwise stated)
- Information about eligibility for education and training benefits, the application process and status of payments.
- Processing of claims and applications for education and training benefits programs.
- 4 million education benefits claims processed.
- Payment of tuition and fees, monthly housing stipends, books and other related expenses.
- $10 billion in benefits paid.
- Assistance with finding schools where veterans can use their benefits.
- Education and career counseling to support job searches, identify training programs and help veterans meet their training and employment goals.
- Coordination with school officials, so they understand the VBA benefits available and can answer the questions veterans frequently ask.