Technology Modernization

Technology Modernization


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Technology Modernization

Our technology research examines how leaders use technology to improve government performance, outlines strategies to more effectively recruit and hire qualified technical experts, and highlights federal agency success stories and challenges in the development of new digital tools and services. We also offer several training, fellowship and internship programs to help federal leaders and agencies use technology more effectively to fulfill their missions. 


Organizations are redefining, improving and maturing operational processes and creating intelligent workflows that combine intelligent automation technology with new ways to get work done. In this product, the Partnership and the IBM Center for The Business of Government review the benefits of intelligent automation and offer lessons learned and considerations for agencies looking to take…

In this report the Partnership for Public Service and Booz Allen Hamilton identify how government uses artificial intelligence, immersive technologies and edge computing to drive operations. Topics include how agencies can move quickly to adopt the emerging technologies and the issues government should consider to maximize their benefits.

In this report the Partnership for Public Service and the Tech Talent Project identify top technology and innovation leadership positions in government, the competencies these leaders and their teams need to be successful, advice for recruiting and hiring technical experts, and opportunities and challenges for technology transformation in federal agencies.

In this report, “Encouraging and Sustaining Innovation in Government: A Technology and Innovation Agenda for the Next Administration,” authors Beth Simone Noveck and Stefaan Verhulst provide a set of recommendations for how incoming leaders can use innovation as a catalyst in achieving the administration’s priorities.

Through a three-part webinar series, the Partnership for Public Service and the IBM Center for The Business of Government are exploring cloud computing through agency use cases and impact on mission delivery.

Through a three-part webinar series, the Partnership for Public Service and the IBM Center for The Business of Government shared best practices from three agencies that have made AI technology integral to their missions. Watch the videos below for insights from leaders from the Departments of Defense, Homeland Security, and Health and Human Services.

Disclaimer: Neither the Department of Defense nor any of its components endorse the Partnership for Public Service, the IBM Center for The Business of Government, or the products, service, or event.

Training and Workforce Programs

We offer several leadership development, fellowship and internship programs to help federal leaders use technology to deliver best-in-class services to their customers. Our fellowship and internship opportunities provide government with the tech talent it needs to serve the public effectively. 

The Cybersecurity Talent Initiative provides students and recent graduates in cybersecurity-related fields the opportunity to gain vital public and private sector work experience and receive student loan assistance. Participants will be placed at a federal agency with cybersecurity needs for two years and, before the end of their service, be invited to apply for full-time positions with the program’s private sector partners. The Partnership offers a professional development and mentorship program, as well as technical training to help guide participants. 

The Future Leaders in Public Service Internship Program places students with critically needed skills into paid internships and aims to develop a diverse pool of young talent for different federal agencies. Candidates interested in several career tracks—including information technology, science, engineering and math—are encouraged to apply.

The federal government relies on mission-support teams—composed of acquisitions, financial management, human resources and information technology professionals—to succeed. The Mission Support Leadership Program prepares GS-12 to GS-14 federal employees in these fields to become more effective leaders by focusing on the core tenets of the Partnership’s Public Service Leadership Model. By the end of the course, participants will develop strategies to make an impact at their agencies, develop key leadership attributes and enhance their networking skills.


To safeguard people’s personal information and the systems we rely on, agencies must adopt a security-first mindset. At a recent event hosted by the Partnership and the IBM Center for The Business of Government, three federal leaders shared insights to help agencies achieve this organizational change.

Cloud computing—or the use of remote servers and services hosted on the internet—is rapidly becoming the norm for information technology in the federal government. The Partnership and the IBM Center for The Business of Government convened three federal IT experts to share tips to help agencies adopt cloud platforms.

Passed this year, the National Artificial Intelligence Initiative Act aims to connect and coordinate federal agencies’ AI work to ensure the United States remains a leader in using this groundbreaking technology. We look back at the Partnership’s research reports on AI in federal, state and local governments to examine how public servants can better use AI in their work.

The coronavirus pandemic presented an opportunity to rethink how agencies work and deliver services and build a more resilient government. Our new report examines government’s response to the pandemic and offers recommendations for building resilience to future crises.

In August 2020, the National Institute of Biomedical Imaging and Bioengineering announced a new AI initiative, the Medical Imaging and Data Resource Center. The center created a collaborative community that applies AI to medical imaging to contribute to the fight against the coronavirus pandemic.

Federal, state and local government used technology to continue delivering services during the coronavirus pandemic. At a report release event for “Bit by Bit: How Governments Used Technology to Move the Mission Forward During COVID-19,” federal and nonprofit technology specialists highlighted three lessons government has learned about using technology to deliver results during the pandemic.

Monica Thakrar, a coach in the Partnership’s Federal IT Leaders program, explains why IT professionals should focus on developing their leadership skills.

Our Experts

Mark Lerner
Senior Manager, Technology & Innovation
Amanda Starling Gould
Manager, Technology & Innovation
Triveni Patel
Associate, Technology and Innovation