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Technology Modernization

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Technology Modernization

Our technology research examines how leaders use technology to improve government performance, outlines strategies to more effectively recruit and hire qualified technical experts, and highlights federal agency success stories and challenges in the development of new digital tools and services. We also offer several training, fellowship and internship programs to help federal leaders and agencies use technology more effectively to fulfill their missions. 

Research

To understand how agencies are mobilizing cloud computing for public service, the Partnership, in collaboration with the IBM Center for The Business of Government, hosted a series of events in 2022 featuring federal IT leaders. Over the course of three webinars, we heard from the Census Bureau; the departments of Agriculture, Defense and Veterans Affairs; the Federal Emergency Management Agency; the Government Accountability Office; the National Institutes of Health; the National Oceanic and Atmospheric Administration; and the Office of Personnel Management.
In the Public AI
How Governments Can Apply Responsible AI Principles to Artificial Intelligence for Public Service Delivery
Different agencies and levels of government have widely varying experience with using artificial intelligence in public service delivery. Whatever their level of experience, public sector organizations must put responsible AI principles at the center of their decision-making around AI. In this report the Partnership for Public Service and Microsoft offer recommendations of questions and considerations non-technical leaders should address at each stage of the process, from their first contemplation of AI to its routine use in service delivery.
Building a Data Foundation
The Role of Data and Evidence in Advancing the President’s Management Agenda
This report features case studies detailing how three agencies have successfully created a data infrastructure and used that data to drive lasting change on the three PMA priorities.
Federal Data and Digital Maturity
Agencies Assess Where They Stand

Our latest issue brief examines the results of our Federal Data and Digital Maturity Index, a new survey launched in collaboration with Boston Consulting Group designed to help agencies meet federal data assessment requirements.

Better Together: How Integrating Enterprise Risk Management Can Help Strengthen Federal Cybersecurity
How Integrating Enterprise Risk Management Can Strengthen Federal Cybersecurity
The Partnership for Public Service and Deloitte explore how agencies can use enterprise risk management, or ERM, to better assess, monitor and make decisions about cybersecurity risks.
Organizations are redefining, improving and maturing operational processes and creating intelligent workflows that combine intelligent automation technology with new ways to get work done. In this product, the Partnership and the IBM Center for The Business of Government review the benefits of intelligent automation and offer lessons learned and considerations for agencies looking to take…

More so than any crisis in a generation, the COVID-19 pandemic has highlighted the need for a resilient government. The Partnership for Public Service– working with the American Council for Technology and Industry Advisory Council and MeriTalk, and with support from corporate partners– surveyed 300 federal leaders about their lessons learned over the course of the pandemic. This report encapsulates our findings and provides detailed recommendations for future operations, service delivery and policymaking.

 

 

Technology has enabled government to perform previously in-person functions remotely, expand how it offers existing services to the public and address COVID-19 pandemic in new ways. In this report, the Partnership for Public Service and Microsoft examine the lessons that federal, state and local governments have learned as a result of the pandemic.

Training and Workforce Programs

We offer several leadership development, fellowship and internship programs to help federal leaders use technology to deliver best-in-class services to their customers. Our fellowship and internship opportunities provide government with the tech talent it needs to serve the public effectively. 

The Cybersecurity Talent Initiative provides students and recent graduates in cybersecurity-related fields the opportunity to gain vital public and private sector work experience and receive student loan assistance. Participants will be placed at a federal agency with cybersecurity needs for two years and, before the end of their service, be invited to apply for full-time positions with the program’s private sector partners. The Partnership offers a professional development and mentorship program, as well as technical training to help guide participants. 

The Future Leaders in Public Service Internship Program places students with critically needed skills into paid internships and aims to develop a diverse pool of young talent for different federal agencies. Candidates interested in several career tracks—including information technology, science, engineering and math—are encouraged to apply.

The federal government relies on mission-support teams—composed of acquisitions, financial management, human resources and information technology professionals—to succeed. The Mission Support Leadership Program prepares GS-12 to GS-14 federal employees in these fields to become more effective leaders by focusing on the core tenets of the Partnership’s Public Service Leadership Model. By the end of the course, participants will develop strategies to make an impact at their agencies, develop key leadership attributes and enhance their networking skills.

Blogs

Federal agencies are increasingly adopting innovative methods, like agile, that prioritize iteration and user experience to transform digital service delivery and better serve the American public. To meet this moment, the Partnership for Public Service hosted a four-part series of workshops titled “Agile Government and Digital Transformation” with Slalom and Fearless.   This blog, the final…
Federal agencies are increasingly adopting innovative methods, like agile, that prioritize iteration and user experience to transform digital service delivery and better serve the American public. To meet this moment, the Partnership for Public Service hosted a four-part series of workshops titled “Agile Government and Digital Transformation” with Slalom and Fearless.   This blog, the third…
Federal agencies are increasingly adopting innovative methods, like agile, that prioritize iteration and user experience to transform digital service delivery and better serve the American public. To meet this moment, the Partnership for Public Service hosted a four-part series of workshops titled “Agile Government and Digital Transformation” with Slalom and Fearless.   This blog, the second…
Federal agencies are increasingly adopting innovative methods, like agile, that prioritize iteration and user experience to transform digital service delivery and better serve the American public. To meet this moment, the Partnership for Public Service hosted a four-part series of workshops titled “Agile Government and Digital Transformation” with Slalom and Fearless.   This blog draws from…

The Tech Talent Project, a nonprofit organization focused invested in bringing technically skilled talent to impactful government positions, created a playbook to help technologists navigate the complex federal hiring process. It includes details on opportunities, processes and requirements for joining public service.

To safeguard people’s personal information and the systems we rely on, agencies must adopt a security-first mindset. At a recent event hosted by the Partnership and the IBM Center for The Business of Government, three federal leaders shared insights to help agencies achieve this organizational change.

Cloud computing—or the use of remote servers and services hosted on the internet—is rapidly becoming the norm for information technology in the federal government. The Partnership and the IBM Center for The Business of Government convened three federal IT experts to share tips to help agencies adopt cloud platforms.

Passed this year, the National Artificial Intelligence Initiative Act aims to connect and coordinate federal agencies’ AI work to ensure the United States remains a leader in using this groundbreaking technology. We look back at the Partnership’s research reports on AI in federal, state and local governments to examine how public servants can better use AI in their work.

The coronavirus pandemic presented an opportunity to rethink how agencies work and deliver services and build a more resilient government. Our new report examines government’s response to the pandemic and offers recommendations for building resilience to future crises.

In August 2020, the National Institute of Biomedical Imaging and Bioengineering announced a new AI initiative, the Medical Imaging and Data Resource Center. The center created a collaborative community that applies AI to medical imaging to contribute to the fight against the coronavirus pandemic.

Federal, state and local government used technology to continue delivering services during the coronavirus pandemic. At a report release event for “Bit by Bit: How Governments Used Technology to Move the Mission Forward During COVID-19,” federal and nonprofit technology specialists highlighted three lessons government has learned about using technology to deliver results during the pandemic.

Monica Thakrar, a coach in the Partnership’s Federal IT Leaders program, explains why IT professionals should focus on developing their leadership skills.

Our Experts

Mark Lerner
Director, Technology & Innovation
Amanda Starling Gould
Manager, Technology & Innovation
Triveni Patel
Associate, Technology and Innovation