Public Service Leadership Model

The standard for effective federal leadership

 

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Achieving Results

Achieving results means managing skillfully, thinking strategically and making good decisions that deliver measurable outcomes and improve the quality of life for the nation and the world.  The five subcompetencies to achieving results include:

Looking to further develop your public service leadership capabilities? Check out the Partnership’s wide variety of training programs.

Accountability
Hold others accountable and accept responsibility for the consequences of your decisions.

“Accountability is the glue that ties commitment to the result.”

– Bob Proctor, international best-selling author, coach, and speaker


PUBLIC SERVICE LEADERSHIP IN ACTION

Case Studies in Congressional Oversight Report

Read about the resiliency of the Inspector General community to hold Congress accountable in Case Studies in Congressional Oversight Report (2018).

Download the report

Holding Volkswagen Accountable

Learn how Phillip A. Brooks, Byron Bunker, and Josh H. Van Eaton conducted a steadfast investigation to hold Volkswagen accountable for rigging more than a half million vehicles to evade pollution regulations.

Learn more about Philip, Byron and Joshua

Results and Metrics

Charlie Bolden discusses how results need to be accompanied by metrics so that you can prescribe greater meaning to the changes being made.




REFLECTIVE QUESTIONS
  • Why is accountability important in my work environment? What are the benefits?
  • When something goes wrong in my purview of work, how likely am I to take responsibility? What gets in the way of taking ownership over my work?
  • What do people fear about accountability? How could these fears be mitigated?
Additional resources

READ: 5 Ways to Promote Accountability – Andrew Robertson and Nate Dvorak, Consultants and researchers at Gallup

READ: 4 Ways to Improve Accountability in your Office – Jackson Nickerson, Associate Dean at Brookings Executive Education and GovExec contributer

READ: The Best Teams Hold Themselves Accountable – Joseph Grenny, Harvard Business Review

Evidence-based Decision-making
Make choices grounded in the best available information and data.

“Without data, you’re just another person with an opinion”

– W. Edwards Deming, renowned data scientist


PUBLIC SERVICE LEADERSHIP IN ACTION

Search and Rescue Technology

Read how Arthur A. Allen used years of research to create the life-saving Search and Rescue Optimal Planning System (SAROPS).

Learn more about Arthur

Seize the Data

This Partnership report shares strategies for how federal leaders might incorporate data into decision-making.

Download the report

From Data to Decisions

In this report, learn how federal leaders integrate data analytics into their decision processes.

Download the report



REFLECTIVE QUESTIONS
  • What are my trusted sources for facts, and how do I use these sources in my work?
  • How do I know when I have “enough” information to make a decision?
  • How can I best weigh facts and data with emotions and other considerations?
Additional resources

READ: A Leader’s Framework for Decision Making – David J. Snowden and Mary E. Boone, Harvard Business Review contributors   

READ: Evidence, Facts and Intuition in Decision Making –  IdeasforLeaders.com

READ: The Need for Analytics in Government Decision-making – Steve Bennett, SAS Global Government Practice and Federal Times contributor

Systems Thinking
Learn how to navigate the unique government system. 

“Systems thinking is a discipline for seeing wholes. It’s a framework for seeing interrelationships rather than things, for seeing ‘patterns for change’ rather than static ‘snapshots’.”

– Peter Senge, systems scientists and lecturer at MIT


PUBLIC SERVICE LEADERSHIP IN ACTION

A Roadmap to the Future Report

Take a look at the Partnership’s A Roadmap to the Future (2020) and learn how breaking down silos can lead to systems being shared across agencies, thus enabling further collaboration.

Download the report

Leading in Complex Times

Hear Admiral Thad Allen talk about how leading in complex times requires co-production across boundaries, supported by continuous learning and emotional intelligence.

Protecting the Environment and Health of Millions of People

Learn about Jacob Moss’ efforts to build an alliance of federal and international agencies, countries and corporations to bring more efficient cook stoves and cleaner burning fuels to homes in developing nations, protecting the environment and the health of millions of people worldwide.

Learn more about Jacob



REFLECTIVE QUESTIONS
  • If explaining my work environment to others, how would I describe it? What factors make it unique?
  • Who are the key decision-makers, stakeholders and influencers within my organization?
  • What are some ways that my colleagues and I can first learn, and then better navigate our work environment?
Additional resources

READ: Tackling Management Challenges at the Department of Homeland Security – Tom Fox, Former VP, Leadership Development at the Partnership for Public Service and contributor to Washington Post

READ: Implementing Cross-Agency Collaboration: A Guide for Federal Managers – Jane Fountain, Professor at University of Massachusetts and BusinessofGovernment.org contributor

READ: A User’s Guide to Getting Things Done in Government – Alexis Wichowski, Professor at Columbia University’s School of International and Public Affairs and GovExec.com contributor

Tech Savviness
Understand the importance of technology and how it can improve organizational outcomes.

“Information technology and business are becoming inextricably interwoven. I don’t think anyone can talk meaningfully about one without talking about the other.”

– Bill Gates, founder of Microsoft and renowned philanthropist


PUBLIC SERVICE LEADERSHIP IN ACTION

Using Immersive Technology in Training

Read about the potential that immersive technology exhibits and how it may help train federal employees to complete agency missions.

Read the post

More than Meets AI Report

Learn more about the impact AI will have on the work of government and its workforce in this report.

Download the report

The Future has Begun Report

Learn how artificial intelligence has the ability to transform how the federal government operates in The Future has Begun (2018).

Download the report



REFLECTIVE QUESTIONS
  • In what areas of technology am I strong? How might I offer assistance to others?
  • In what areas of technology am I weak? How might I bridge that gap or learn what I need to know?
  • How might I stay up-to-date on the latest trends and tools?
Additional resources

READ: A Tech-Savvy Government – Roxy Torrer, Former ATD Staff and author

READ: Government Needs Tech-Savvy Leaders to Succeed, Says Outgoing OMB Chief – Kellie Lunney, Senior Correspondent at GovExec.com

READ: 5 Ways You Can Instantly Become More Tech Savvy – Drew Hendricks, Marketing Manager at Nextiva and BusinessCollective.com contributor

Customer Experience
Act with internal and external customers in mind.  

“How you think about your customer influences how you respond to them.”

– Marilyn Suttle, Customer Service author and speaker


PUBLIC SERVICE LEADERSHIP IN ACTION

Government for the People Report

Take a deep look at customer experience data from across many of the federal government’s highest-impact services in Government for the People (2019).

Download the report

Customer Experience

Learn about the Partnership’s research and findings on the ways in which the federal government can deliver more effective customer service.

Learn more

Reducing Medical Errors

Learn how Paul McGann, Jean D. Moody-Williams, and Dennis Wagner created an innovative public-private sector initiative at the Centers for Medicare and Medicaid Services to increase patient safety and reduce readmissions to U.S. hospitals – in part by incorporating the views of the patients and families into the initiative.

Learn more about Paul, Jean and Dennis



REFLECTIVE QUESTIONS
  • What do my customers care most about?
  • How well is my organization currently meeting customer needs and wants? What else might we be doing?
  • How will excellent customer service lead to greater ability to meet our mission?
Additional resources

READ: Improving the Customer Experience to Achieve Government-Agency Goals – Tony D’Emidio, David Malfara, and Kevin Neher, McKinsey & Company

READ: Defining Your Role in Government Customer ServiceGovLoop

WATCH: How Airbnb Designs for Trust – Joe Gebbia, Co-founder of Airbnb and Ted Talk Speaker


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