Public Service Leadership Model – Achieving Results Achieving Results Achieving results means managing skillfully, thinking strategically and making good decisions that deliver measurable outcomes and improve the quality of life for the nation and the world. The five subcompetencies to achieving results include: AccountabilityEvidence-based Decision-makingSystems ThinkingTech SavvinessCustomer Experience Looking to further develop your public service leadership capabilities? Check out the Partnership’s wide variety of training programs. Accountability Hold others accountable and accept responsibility for the consequences of your decisions. “Accountability is the glue that ties commitment to the result.” – Bob Proctor, international best-selling author, coach, and speaker PUBLIC SERVICE LEADERSHIP IN ACTION Case Studies in Congressional Oversight Report Read about the resiliency of the Inspector General community to hold Congress accountable in Case Studies in Congressional Oversight Report (2018). Download the report Holding Volkswagen Accountable Learn how Phillip A. Brooks, Byron Bunker, and Josh H. Van Eaton conducted a steadfast investigation to hold Volkswagen accountable for rigging more than a half million vehicles to evade pollution regulations. Learn more about Philip, Byron and Joshua Results and Metrics Charlie Bolden discusses how results need to be accompanied by metrics so that you can prescribe greater meaning to the changes being made. REFLECTIVE QUESTIONS Why is accountability important in my work environment? What are the benefits? When something goes wrong in my purview of work, how likely am I to take responsibility? What gets in the way of taking ownership over my work? What do people fear about accountability? How could these fears be mitigated? Additional resources READ: 5 Ways to Promote Accountability – Andrew Robertson and Nate Dvorak, Consultants and researchers at Gallup READ: 4 Ways to Improve Accountability in your Office – Jackson Nickerson, Associate Dean at Brookings Executive Education and GovExec contributer READ: The Best Teams Hold Themselves Accountable – Joseph Grenny, Harvard Business Review Related competencies Innovation and CreativityContinuous LearningEvidence-based Decision Making Evidence-based Decision-making Make choices grounded in the best available information and data. “Without data, you’re just another person with an opinion” – W. Edwards Deming, renowned data scientist PUBLIC SERVICE LEADERSHIP IN ACTION Search and Rescue Technology Read how Arthur A. Allen used years of research to create the life-saving Search and Rescue Optimal Planning System (SAROPS). Learn more about Arthur Seize the Data This Partnership report shares strategies for how federal leaders might incorporate data into decision-making. Download the report From Data to Decisions In this report, learn how federal leaders integrate data analytics into their decision processes. Download the report REFLECTIVE QUESTIONS What are my trusted sources for facts, and how do I use these sources in my work? How do I know when I have “enough” information to make a decision? How can I best weigh facts and data with emotions and other considerations? Additional resources READ: A Leader’s Framework for Decision Making – David J. Snowden and Mary E. Boone, Harvard Business Review contributors READ: Evidence, Facts and Intuition in Decision Making – IdeasforLeaders.com READ: The Need for Analytics in Government Decision-making – Steve Bennett, SAS Global Government Practice and Federal Times contributor Related competencies Continuous LearningAdaptabilityAccountability Systems Thinking Learn how to navigate the unique government system. “Systems thinking is a discipline for seeing wholes. It’s a framework for seeing interrelationships rather than things, for seeing ‘patterns for change’ rather than static ‘snapshots’.” – Peter Senge, systems scientists and lecturer at MIT PUBLIC SERVICE LEADERSHIP IN ACTION A Roadmap to the Future Report Take a look at the Partnership’s A Roadmap to the Future (2020) and learn how breaking down silos can lead to systems being shared across agencies, thus enabling further collaboration. Download the report Leading in Complex Times Hear Admiral Thad Allen talk about how leading in complex times requires co-production across boundaries, supported by continuous learning and emotional intelligence. Protecting the Environment and Health of Millions of People Learn about Jacob Moss’ efforts to build an alliance of federal and international agencies, countries and corporations to bring more efficient cook stoves and cleaner burning fuels to homes in developing nations, protecting the environment and the health of millions of people worldwide. Learn more about Jacob REFLECTIVE QUESTIONS If explaining my work environment to others, how would I describe it? What factors make it unique? Who are the key decision-makers, stakeholders and influencers within my organization? What are some ways that my colleagues and I can first learn, and then better navigate our work environment? Additional resources READ: Tackling Management Challenges at the Department of Homeland Security – Tom Fox, Former VP, Leadership Development at the Partnership for Public Service and contributor to Washington Post READ: Implementing Cross-Agency Collaboration: A Guide for Federal Managers – Jane Fountain, Professor at University of Massachusetts and BusinessofGovernment.org contributor READ: A User’s Guide to Getting Things Done in Government – Alexis Wichowski, Professor at Columbia University’s School of International and Public Affairs and GovExec.com contributor Related competencies CollaborationRelationship-buildingContinuous Learning Tech Savviness Understand the importance of technology and how it can improve organizational outcomes. “Information technology and business are becoming inextricably interwoven. I don’t think anyone can talk meaningfully about one without talking about the other.” – Bill Gates, founder of Microsoft and renowned philanthropist PUBLIC SERVICE LEADERSHIP IN ACTION Using Immersive Technology in Training Read about the potential that immersive technology exhibits and how it may help train federal employees to complete agency missions. Read the post More than Meets AI Report Learn more about the impact AI will have on the work of government and its workforce in this report. Download the report The Future has Begun Report Learn how artificial intelligence has the ability to transform how the federal government operates in The Future has Begun (2018). Download the report REFLECTIVE QUESTIONS In what areas of technology am I strong? How might I offer assistance to others?In what areas of technology am I weak? How might I bridge that gap or learn what I need to know? How might I stay up-to-date on the latest trends and tools? Additional resources READ: A Tech-Savvy Government – Roxy Torrer, Former ATD Staff and author READ: Government Needs Tech-Savvy Leaders to Succeed, Says Outgoing OMB Chief – Kellie Lunney, Senior Correspondent at GovExec.com READ: 5 Ways You Can Instantly Become More Tech Savvy – Drew Hendricks, Marketing Manager at Nextiva and BusinessCollective.com contributor Related competencies Innovation and CreativityContinuous LearningEmbracing Risk and Uncertainty Customer Experience Act with internal and external customers in mind. “How you think about your customer influences how you respond to them.” – Marilyn Suttle, Customer Service author and speaker PUBLIC SERVICE LEADERSHIP IN ACTION Sally Jewell on Empowering Others Listen to Sally Jewell speaks on empowering others during her time as Secretary of the Interior. Customer Experience Learn about the Partnership’s research and findings on the ways in which the federal government can deliver more effective customer service. Learn more Reducing Medical Errors Learn how Paul McGann, Jean D. Moody-Williams, and Dennis Wagner created an innovative public-private sector initiative at the Centers for Medicare and Medicaid Services to increase patient safety and reduce readmissions to U.S. hospitals – in part by incorporating the views of the patients and families into the initiative. Learn more about Paul, Jean and Dennis REFLECTIVE QUESTIONS What do my customers care most about? How well is my organization currently meeting customer needs and wants? What else might we be doing? How will excellent customer service lead to greater ability to meet our mission? Additional resources READ: Improving the Customer Experience to Achieve Government-Agency Goals – Tony D’Emidio, David Malfara, and Kevin Neher, McKinsey & Company READ: Defining Your Role in Government Customer Service – GovLoop WATCH: How Airbnb Designs for Trust – Joe Gebbia, Co-founder of Airbnb and Ted Talk Speaker Related competencies Innovation and Creativity Self-reflectionRelationship-building © 2020 Partnership for Public Service, Inc. All rights reserved.