Looking for ‘balance,’ U.S. Digital Service team adapts to changes at VA

March 2, 2020

Until 2019, the U.S. Digital Service members at the Department of Veterans Affairs operated under their own leadership as a satellite agency team. Over the past six months, however, they have been absorbed into the VA’s Office of the CTO after their charter expired.

The change marks an evolution for one of USDS’s oldest agency teams, the organization’s leadership says. But the shift also took place under the shadow of conflict between VA leadership and the consultative technology unit, which is formally housed within the Executive Office of the President.