Pandemic Created an Unexpected Experiment in Management, Report Says

August 20, 2021

The Coronavirus pandemic has “laid bare some of government’s most longstanding shortcomings” but also amounted to an “unexpected grand experiment” that led to innovations in delivering government services, the Partnership for Public Service has said.

In its annual report, the organization said the government successfully adapted in areas such as processing of loan applications for small businesses, expanding telemedicine to veterans and distribution of vaccines.