Read, Watch and Listen Our Government Explained (in 3 Minutes or Less): Preparing for the Presidency Running the U.S. government is one of the world’s most challenging jobs, yet there’s only a small window of time after the election to get ready, so presidential transition activities should start much sooner. The fourth video in the Partnership’s “Our Government Explained” series describes the role of the presidential transition process in preparing a president-elect to run the country or continue into a second term. Watch the newly released video to learn more, including why it’s vital to start the transition process months before the election is even held. Watch Video April 9, 2024 Our Government Explained (in 3 Minutes or Less): Why Do We Pay Taxes? In the first video of season two of the Partnership’s “Our Government Explained” series, IRS Commissioner Danny Werfel joins us to talk about why we need to pay taxes and where the money goes. Watch now to learn about the on-again, off-again early days of taxation and the many benefits and services our taxes pay… Watch Video July 24, 2023 Our Government Explained (in 3 Minutes or Less): The Government Serving all of US Watch the second video in the Partnership’s “Our Government Explained” series for some eye-opening fun facts about some of the many ways our government keeps us safe, healthy and secure throughout the day—whether you’re traveling by plane, driving down the highway or simply eating breakfast, showering or brushing your teeth. Watch Report May 17, 2023 The Good Government Connection: Linking the Employee and Customer Experiences Federal employee experience and customer experience are intertwined, and the connection between the two is particularly important now with agencies implementing historic investments in communities around the country through the Bipartisan Infrastructure Law, Inflation Reduction Act, and CHIPS and Science Act. This report highlights six strategies for how supervisors, midlevel managers, members of the Senior Executive Service and political appointees can improve the experience of their teams in ways that can lead to better experiences for federal customers. It also identifies four challenges to connecting the employee experience to the customer experience and offers recommendations for overcoming them. More Report December 6, 2022 Designing a Government for the People For this report, we interviewed dozens of customer experience leaders, as well as those who design and implement services at federal agencies. We also had conversations with customer experience experts from national research institutes and universities. Additionally, our work was informed by input from our quarterly customer experience roundtables and by leading commercial practices. More Video June 23, 2022 Michael Lewis’s opening remarks to the Funders’ Summit for Effective Governing Institutions Bestselling author Michael Lewis speaks about the importance of ensuring government capacity in his opening remarks to the Funders’ Summit for Effective Governing Institutions held June 6-7, 2022, hosted by Democracy Funders Network and Philanthropy for Active Civic Engagement. Watch Video November 19, 2021 Customer Experience Summit 2021 Watch Video November 17, 2021 Government for the People: Designing for Equitable and Trusted Customer Experiences To address an ongoing crisis in public trust, the Biden administration should seize the opportunity to reset the federal government’s relationship with the public by taking a holistic, customer-first approach to federal services. The public-governmental relationship is shaped by dozens of interactions and moments that matter between individuals and agencies; negative interactions and inequitable treatment… Watch Report November 16, 2021 Government for the People The Partnership for Public Service’s annual report with Accenture Federal Services offers a comprehensive look at how customers experience some of the government’s key services. More Report August 25, 2021 Leading with Experience Good leadership enables our government to more effectively respond to public needs. The Partnership for Public Service and Maximus Federal address how individual leaders can improve the federal customer experience and recommend government-wide actions agencies can take to create a culture of customer-focused leadership. More Video April 14, 2021 Behind the Scenes: Customer Experience with Mission-Support Services Watch
