RELATED December 10, 2025 CX in 2030 and Contact Centers Project December 04, 2025 Communications Guide: Sharing the story of government’s impact November 17, 2025 The public is noticing the impact of the Trump administration’s cuts to the federal workforce and government programs Back to Reports Asking the Wrong Questions: A Look at How the Federal Government Assesses and Selects its Workforce October 14, 2004 The key point to understand about the flaws in the federal hiring process is that they are about much more than just speed. Government needs to hire fast, but more importantly, it needs to hire well. One of the most important things that the federal government must do to ensure that it has the right people in the right place is accurately assess the skills and competencies of potential workers. This report analyzes government assessment practices and shows that its policies for assessing talent are not only outdated; they are unacceptable and in need of dramatic reform. Download (724k)