RELATED August 16, 2023 Presidential Transitions are a Perilous Moment for National Security May 31, 2023 The State of Public Trust in Government 2023 May 17, 2023 The Good Government Connection: Linking the Employee and Customer Experiences Back to Reports Collaboration between congressional district and Washington, D.C. offices helps secure benefits for National Guard and Reserve members July 18, 2018 Constituent service is a critical function for every congressional office, with district caseworkers routinely helping citizens on issues ranging from Social Security and Medicare to veteran’s benefits, immigration and tax matters. With the support of the Democracy Fund, the Partnership for Public Service has been working to find and highlight excellent examples of productive congressional oversight. This case study, the first in the series, highlights how staff in district offices can provide valuable information on citizen needs to their legislative counterparts in Washington, D.C. Download (88k)