RELATED July 03, 2025 Partnership for Public Service’s public comments on OPM’s “Suitability and Fitness” proposed rule June 23, 2025 Mad Money: The public believes the Trump administration’s cuts to the federal government will harm the U.S. economy and make the country less safe June 23, 2025 Public Service Leadership Model Pocket Guide Back to Reports Collaboration between congressional district and Washington, D.C. offices helps secure benefits for National Guard and Reserve members July 18, 2018 Constituent service is a critical function for every congressional office, with district caseworkers routinely helping citizens on issues ranging from Social Security and Medicare to veteran’s benefits, immigration and tax matters. With the support of the Democracy Fund, the Partnership for Public Service has been working to find and highlight excellent examples of productive congressional oversight. This case study, the first in the series, highlights how staff in district offices can provide valuable information on citizen needs to their legislative counterparts in Washington, D.C. Download (88k)