RELATED February 22, 2024 Layered Leadership: Examining How Political Appointments Stack Up at Federal Agencies January 17, 2024 Max Stier's statement for the House Committee on Oversight and Accountability hearing "Toward an AI-Ready Workforce" January 12, 2024 Max Stier's public comments on OPM's "Recruitment and Relocation Incentive Waivers" proposed rule Back to Reports Collaboration between congressional district and Washington, D.C. offices helps secure benefits for National Guard and Reserve members July 18, 2018 Constituent service is a critical function for every congressional office, with district caseworkers routinely helping citizens on issues ranging from Social Security and Medicare to veteran’s benefits, immigration and tax matters. With the support of the Democracy Fund, the Partnership for Public Service has been working to find and highlight excellent examples of productive congressional oversight. This case study, the first in the series, highlights how staff in district offices can provide valuable information on citizen needs to their legislative counterparts in Washington, D.C. Download (88k)