Colleagues as Customers: How Mission-Support Services Can Improve the Customer Experience

August 21, 2019

Mission-support functions such as contracting, information technology and human resources are critical in government—service providers offer expertise that helps their agency serve the public and achieve their organization’s missions. How can providers improve the internal customer experience and foster better working relationships with their colleagues?

In “Colleagues as Customers,” the Partnership for Public Service and Medallia identify three key strategies for mission-support service providers to use to improve the internal customer experience.

Publication Type: Research and Publications