RELATED April 24, 2025 New Partnership for Public Service polling shows majority of the American public concerned about cuts to the federal workforce and government services April 23, 2025 Ready, Set…Wait: Nominee Experiences through the Senate Confirmation Process March 27, 2025 Max Stier’s statement for the Senate Committee on Veterans’ Affairs hearing on "VA Accountability and Transparency" Back to Reports Colleagues as Customers: How Mission-Support Services Can Improve the Customer Experience August 21, 2019 Mission-support functions such as contracting, information technology and human resources are critical in government—service providers offer expertise that helps their agency serve the public and achieve their organization’s missions. How can providers improve the internal customer experience and foster better working relationships with their colleagues? In “Colleagues as Customers,” the Partnership for Public Service and Medallia identify three key strategies for mission-support service providers to use to improve the internal customer experience. Download (1m)