RELATED February 22, 2024 Layered Leadership: Examining How Political Appointments Stack Up at Federal Agencies January 17, 2024 Max Stier's statement for the House Committee on Oversight and Accountability hearing "Toward an AI-Ready Workforce" January 12, 2024 Max Stier's public comments on OPM's "Recruitment and Relocation Incentive Waivers" proposed rule Back to Reports Colleagues as Customers: How Mission-Support Services Can Improve the Customer Experience August 21, 2019 Mission-support functions such as contracting, information technology and human resources are critical in government—service providers offer expertise that helps their agency serve the public and achieve their organization’s missions. How can providers improve the internal customer experience and foster better working relationships with their colleagues? In “Colleagues as Customers,” the Partnership for Public Service and Medallia identify three key strategies for mission-support service providers to use to improve the internal customer experience. Download (1m)