This report contains the results of an extensive series of interviews, which included most of the current Chief Human Capital Officers (CHCOs). While these leaders on the human capital front have some progress to report, they also highlight a number of critical concerns and issues that need to be addressed.

The report’s key findings include:

• Human capital is increasingly front and center
• Momentum is building toward pay system changes
• President’s management agenda is having an impact
• Recruiting, hiring and retaining an effective workforce is still too difficult
• The human resources workforce is in need of attention
• Many agency managers lack needed workforce management skills
• Performance management is improving
• Changes in workforce demographics are creating staffing pressures
• OPM receives mixed reviews
• Verdict is still out on shared services and the Human Resources Line of Business