RELATED April 24, 2025 New Partnership for Public Service polling shows majority of the American public concerned about cuts to the federal workforce and government services April 23, 2025 Ready, Set…Wait: Nominee Experiences through the Senate Confirmation Process March 27, 2025 Max Stier’s statement for the Senate Committee on Veterans’ Affairs hearing on "VA Accountability and Transparency" Back to Reports GAO: People Are the Strategy July 11, 2005 The General Accounting Office (GAO) was the first to shine a spotlight on the government’s workforce issues when the “congressional watchdog” declared human capital a high-risk challenge to government-wide performance. Although GAO’s employees were first-rate, the organization had become too process-oriented and risk-averse. Moreover, the workforce was not suited to achieve its future mission requirements and meet succession planning challenges. GAO used strategic human capital planning as the foundation for transforming the organization. As a result, GAO is results-oriented, client-focused and employee-oriented—to the benefit of Congress, the executive branch and ultimately every American. Download (110k)