RELATED September 17, 2024 Jenny Mattingley’s statement for the Senate Committee on Homeland Security and Governmental Affairs hearing “Ensuring a Trustworthy Government” August 29, 2024 Focus on the Front Line or Fall Behind: A Fresh Look at Federal Employee Engagement August 22, 2024 Carrying the Baton: Recommendations for Presidential Transition Teams on Planning for Ongoing Major Investments Back to Reports Government for the People: The Road to Customer-Centered Services February 22, 2016 Government can change lives through great customer service. For example, millions of individuals attend college each year thanks to federal financial aid services, and many more rebuild their lives after natural disasters with government assistance. In order to change lives, agencies must put citizen needs at the center of everything they do. But how well are they accomplishing that goal? The Partnership for Public Service, with support from Accenture Federal Services, identified the steps agencies can take to become more customer-centered, based on extensive interviews with agency leaders. Follow at #CustomerGovt RELEASE EVENT VIDEO Download (602k)
