The Partnership for Public Service and Deloitte collaborated on this study, which reinforces that using shared services can help consolidate separate, overlapping and duplicative processes and systems—from human resources and acquisitions to financial management and information technology—to improve how government operates.

Shared services offers agencies the ability to improve their stewardship of taxpayer funds, while enabling them to more effectively deliver their administrative and core mission services. As budgets shrink and many members of the federal workforce retire, shared services is one of the key ways the workforce and mission delivery issues can be better managed. 

Read our related whitepaper, “Acquisition Shared Services: Progress, Lessons and Opportunities.”

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