RELATED December 10, 2025 CX in 2030 and Contact Centers Project December 04, 2025 Communications Guide: Sharing the story of government’s impact November 17, 2025 The public is noticing the impact of the Trump administration’s cuts to the federal workforce and government programs Back to Reports A Nudge in the Right Direction: How Understanding Human Behavior Can Lead to More Effective Government December 13, 2020 While the application of behavioral insights has tremendous potential to improve the work of government, the movement is still in early stages. To encourage more widespread use, the Partnership for Public Service and Grant Thornton hosted five workshops with federal employees between March and Sept. 2020 to examine how behavioral insights can improve agency processes, programs and performance, and make government more effective. This report provides tips provides tips for choosing a behavioral insights project and getting leaders to buy in, testing whether a behavioral insights project was successful, and building on the results of a test. Download (496k)
