Publications

This report features in-depth customer experience profiles that highlight what is working well, where improvements are needed, and the actions that agencies are taking to strengthen the customer experience. It also highlights concrete steps that federal agencies, the Office of Management and Budget and Congress can take to enhance these services.

Written testimony of Margot Conrad, Director for Federal Recruiting and Hiring Programs, Partnership for Public Service.Prepared for The House Committee on Oversight and Reform Subcommittee on Government Operations. Hearing entitled, “NextGen Feds: Recruiting the Next Generation of Public Servants”.

Earlier this year, our country experienced the longest-ever government shutdown. During those 35 days, many basic government functions stopped, and federal employees, agencies and the American people faced significant hardship.

Although the shutdown ended on January 25, the consequences for taxpayers and the government lasted long after.

In “Shutdown Letdown,” the Partnership for Public Service shares four case studies that offer insight into the shutdown’s impact on small businesses, federal agencies and the public.

Read the issue brief to explore how this short-term shutdown did lasting harm, and the steps government should take to ensure this never happens again.

As Americans, we have only one institution with the resources and the public mandate to address our nation’s most important and difficult challenges: the federal government. Its responsibilities include strengthening our national security, supporting the economy, maintaining the rule of law, protecting public health, responding to natural disasters and helping those in need

This issue brief provides an overview of federal entry-level talent needs in California, discusses recruiting and hiring challenges and offers strategies agencies can use to get quality talent in the door.

In “Looking Inward for Talent: Retraining Employees for Tomorrow’s Jobs,” the Partnership for Public Service and General Assembly make the case for why agencies should consider reskilling and upskilling and present a blueprint to help agencies make workforce retraining an integral part of their talent management strategy.

The Partnership for Public Service and Medallia identify three key strategies for mission-support service providers to use to improve the internal customer experience.

The Partnership and the IBM Center for The Business of Government offer insights for federal agencies to responsibly and transparently incorporate artificial intelligence into their operations.