RELATED March 10, 2026 Partnership for Public Service's public comments on OPM's "Reduction in Force Appeals" proposed rule March 06, 2026 Partnership for Public Service’s public comments on OPM’s “Suitability Action Appeals” proposed rule February 13, 2026 Partnership for Public Service’s public comments on OPM’s “Ensuring Consistent and Rigorous Standards for Senior Executive Service Candidate Development Programs” proposed rule Back to Reports The Most Important Customer: Improving the Citizen Experience with Government March 22, 2017 Focusing on the customer experience with government services can help the Trump administration accomplish many of its goals, none more important than ensuring that government meets its citizens’ needs. By making the customer experience a top priority, the new administration can simplify and speed up how people get help with their taxes, obtain benefits, make their way through airport security and get the myriad other services government provides. But the benefits of improving the customer experience go well beyond satisfied customers. Learn how in the Partnership for Public Service and Accenture Federal Service’s new issue brief, The Most Important Customer: Improving the Citizen Experience with Government. Download (111k)